Student Care Officer, Mrs Wong Kwok Leong Students Wellness Centre, ODOS

COMPANY DESCRIPTION

Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together - building a strong collegiality and morale within the university.

Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities - all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.

RESPONSIBILITIES

• This positio is for Office of Dean of Students (ODOS).
• Wellbeing Promotion and Student Engagement
• Design, implement and evaluate wellbeing promotion programmes, workshops, campaigns roadshows and student engagement initiatives for undergraduate and postgraduate students.
• Develop and implement evidence-informed group programmes and micro-interventions that strengthen resilience, belonging and healthy coping.
• Develop wellbeing resources and manage student engagement channels, including newsletters, social media and other communication platforms.
• Foster meaningful student engagement through proactive outreach and participation in campus activities.
• School partnership and Community Collaboration
• Serve as the Student Wellness Centre's business partner to assigned Schools, building collaborative relationships with School Managers, faculty, student leaders and Constituent Bodies (CBds).
• Work closely with Schools and campus partners to identify emerging student wellbeing needs and co-develop targeted wellbeing initiatives.
• Serve as a key point of contact for Schools and administrative staff on student wellbeing matters, facilitating appropriate referrals to counselling, Student Accessibility Support (SAS) and other support services where required.
• Collaborate with internal and external stakeholders, including SMU Peer Helpers, SMU purple and other campus partners, to strengthen peer support, accessibility, inclusion and community wellbeing.
• Programme Evaluation, Student Insights and Continuous Improvement
• Monitor and evaluate the effectiveness of wellbeing programmes and initiatives using quantitative and qualitative data.
• Manage and analyse findings from the Student Pulse Survey and other student feedback mechanisms to identify emerging needs and trends.
• Prepare reports and recommendations to support programme planning, evaluation and continuous improvement.
• Support the development and review of wellbeing resources, programmes and initiatives based on evaluation findings and student feedback.
• Other duties as assigned

QUALIFICATIONS

• Bachelor's degree in any discipline.
• Candidate with at least 2 years of work experience are welcome to apply.
• Relevant qualifications or experience in wellbeing, mental health, marketing and communications will be an advantage.
• Strong interest in wellbeing, mental health promotion and community engagement.
• Excellent written, verbal and interpersonal communication skills.
• Strong organisational and coordination skills, with the ability to manage multiple priorities.
• Ability to build positive working relationships with students, faculty, staff and external stakeholders.
• Ability to work independently as well as collaboratively in a team.
• Good facilitation, presentation and digital communication skills.
• Ability to analyse feedback and data to identify needs and opportunities for improvement.
• Adaptable, resourceful and comfortable working with individuals from diverse backgrounds.

OTHER INFORMATION

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Candidates who do not possess the stipulated qualifications but have relevant work experience may still apply. Remuneration and appointment terms shall commensurate with qualifications and experience. SMU reserves the right to modify the appointment terms where necessary.

Please note that your application will be sent to and reviewed by the direct employer - Singapore Management University