Student Guidance Officer - Student Services [ITE College West]

[What the role is]

As a Student Guidance Officer (SGO) in the Student Services Department at ITE College West (CW), you will maintain student discipline as well as provide support for administrative work.

[What you will be working on]

As part of the team, you will be involved in the following areas of work:

· Campus Safety and Environment – Support to keep a safe, orderly, and conducive campus environment including conducting patrols;

· Preventive Education and Programmes – Conduct disciplinary talks and programmes to promote responsible behaviour and informed decision-making

· Student Case Management – Manage disciplinary and appeal cases, including investigations, documentation, and follow-up actions in accordance with organisational policies;

· Student Support – Provide support to students with behavioural issues through mentoring and targeted interventions.

· Stakeholder Engagement – Collaborate with internal and external stakeholders on crime prevention efforts;

· Programme Support – Support student development initiatives (e.g. learning journeys, enrichment activities, and overseas programmes) as required; and

· Other Duties – Perform other duties as assigned.

[What we are looking for]

• At least 3 years of relevant work experience.
• Prior experience in enforcement agencies would be an advantage though not essential.
• Proven organisational and communication skills.