Student Guidance Support Officer (Pioneer)

Looking for a Student Guidance Support Officer to support the school in maintaining a safe, respectful and conducive learning environment for students.

Key Responsibilities:

• Provide immediate support during student behavioural and safety incidents and assist with de-escalation.
• Conduct fact-finding and investigations into student misconduct and bullying cases.
• Implement appropriate disciplinary and restorative interventions in accordance with school guidelines.
• Engage students with behavioural, social-emotional and learning needs.
• Conduct home visits and neighbourhood patrols where required.
• Supervise students placed on student development and intervention programmes.
• Engage parents/guardians and work closely with the school's Student Development Team.
• Liaise with external agencies where necessary.
• Maintain accurate case records and update student information in the school system.
• Support student development programmes and related administrative duties.

Requirements:

• Diploma or higher, preferably in Counselling, Psychology, Social Work, Youth Work, Education or a related field.
• Minimum 3 years' relevant experience working with children/youths, preferably in a school, social service or related environment.
• Experience in student behavioural management, conflict resolution or case management will be an advantage.
• Patient, firm yet warm, fair and respectful in dealing with students.
• Strong interpersonal, communication and conflict-resolution skills.
• Able to remain calm and composed when handling challenging situations.
• Proficient in Microsoft Word, Excel and PowerPoint.

Working Arrangement:
Monday to Friday. May be required to support school programmes, activities or operational matters during selected school holiday periods.

Duration/Working hours:

14 months contract (Oct 2026 to Nov 2027)

Service not required during school holidays

Monday to Friday: 8:30am to 5:30pm, inclusive of 45min lunch break

Service is not required on Saturdays, Sundays and gazetted public
holidays

** We regret to inform only shortlisted candidates will be notified.