Student - IT Help Desk Assistant
Summary
A student worker provides front-line IT help desk support for the Newman University campus: answering phones, logging and documenting tickets, testing computers and classroom equipment, and helping users with basic technology issues while following IT and cybersecurity policies.
The Information Technology (IT) Helpdesk Assistant provides front-line technology support to the Newman University campus community. Working as a member of the Information Technology team, the student worker answers phone calls, enters helpdesk tickets, test equipment, and assists the campus community with basic technology needs.
This position provides hands-on experience in information technology, customer service, troubleshooting, equipment management, and IT operations within a higher education environment.
The ideal candidate is dependable, professional, approachable, and willing to learn. A strong interest in technology and a commitment to providing excellent service to the Newman University community are highly valued.
Responsibilities:
1. Answer incoming calls to the Newman University IT Helpdesk and provide courteous, professional assistance.
2. Create, categorize, update, and document support tickets in the University's IT ticketing system.
3. Collect accurate information from users regarding technology issues and requests.
4. Test computers, laptops, tablets, mobile devices, printers, classroom technology, and other IT equipment.
5. Assist with routine IT projects and technology-related tasks.
6. Follow Newman University Information Technology policies, procedures, and cybersecurity practices.
7. Perform other duties as assigned by the IT team.