Student Management Officer (Contract)

Roles & Responsibilities

1. Investigation of Student Misconduct

• Conduct fair, sensitive, and thorough fact-finding interviews with students involved in disciplinary incidents (accused, victims, and witnesses).
• Review CCTV footage, written statements, and supporting evidence to document findings objectively.
• Prepare concise and clear investigation reports for the school discipline committee.
• Handle critical escalations and liaise professionally with external statutory boards, including the Singapore Police Force and the Ministry of Social and Family Development (MSF).
• Maintain absolute confidentiality over sensitive case data and student records.

2. Rehabilitation & Student Support

• Conduct regular, structured one-on-one check-ins with high-needs students to closely monitor progress and offer guidance.
• Engage actively with parents and guardians to build collaborative strategies for student betterment.
• Document all case rehabilitation metrics accurately.

3. Preventive Walkabouts & Administration

• Perform regular school walkabouts to proactively detect or deter campus rule violations and illicit activities (e.g., vaping, smoking).
• Coordinate student care networks with external community partners and Family Service Centres (FSCs).
• Attend designated training and workshops to continuously upskill in trauma-informed care practices.

Requirements

Qualifications & Experience

• Minimally a Diploma from a local polytechnic or an equivalent qualification.
• Minimum of 2 years of relevant professional experience working directly with youth in an educational, social service, law enforcement, or community care environment.
• Minimum of 2 years of hands-on experience in case management or conducting formal investigations.

Required Skills

• Exceptional interpersonal and communication skills to engage comfortably with students, parents, and administrative staff.
• Strong mediation skills with the proven ability to de-escalate tensions and resolve peer disputes.
• Competence in managing sudden student incidents or security emergencies professionally.
• Solid report writing skills for drafting objective, structured statements and case files.

Work Hours: Monday to Thursday (8:00 AM – 5:30 PM), Friday (8:00 AM – 5:00 PM). Includes a 1-hour lunch break. Free on weekends and public holidays.