Student Management Officer |School |Woodlands

Student Management Processes

The SMA shall assist in student management processes, including conducting preliminary fact-finding and documenting student-related incidents, reviewing CCTV footage in the presence of the Operations Manager or other authorised school personnel, facilitating restorative conversations and reflective activities as part of educative and disciplinary interventions, and supervising students placed on in-house suspension through structured reflective activities. The SMA shall also conduct regular campus patrols during recess, lunch breaks and other designated periods to monitor student behaviour and safety, provide mentoring and guidance to identified at-risk students, and maintain appropriate records of interventions and follow-up actions.

Student Well-Being Programmes

The SMA shall support the planning, coordination and implementation of student well-being programmes and activities, including anti-bullying, cyber wellness and other initiatives aimed at promoting positive behaviour, strengthening students' social-emotional competencies and fostering positive peer relationships. This includes assisting with programme preparation, logistics, student engagement and the facilitation of activities, as directed by designated school personnel.

The SMA shall carry out assigned duties in accordance with established procedures and protocols and under the direction of designated school personnel. The SMA's role complements, and does not replace, the professional responsibilities of teachers, School Counsellors and other school-based personnel.

1.Core Responsibilities

Support student management processes, including preliminary fact-finding, incident documentation, restorative interventions and the management of students placed on in-house suspension.

Promote positive student behaviour and maintain a safe school environment through regular campus patrols, behavioural monitoring and timely intervention.

Provide guidance and mentoring to students requiring behavioural support, reinforcing personal reflection, accountability and responsible decision-making.

Coordinate student well-being programmes, particularly anti-bullying and cyber wellness initiatives, to strengthen students' awareness, competencies and positive behaviours.

Mentor and guide selected groups of students in applying their learning through student-led initiatives, campaigns and carnivals.

Collaborate with relevant school personnel and external programme providers to support the effective implementation of student management and well-being initiatives.

2.Specific Responsibilities

2.1 Student Management and Incident Support

Assist in preliminary fact-finding for student-related incidents, including gathering relevant information, documenting accounts and reviewing CCTV footage in the presence of the Operations Manager or other authorised school personnel.

Support the implementation of educative and disciplinary interventions, including facilitating restorative conversations and structured reflective activities, as directed by designated school personnel.

Assist in monitoring students with recurring behavioural concerns and provide appropriate guidance to reinforce positive behaviours, accountability and responsible decision-making.

Work closely with Subject Head Student Well-Being, Year Heads, Form Teachers and other relevant personnel to ensure timely follow-up on student management matters (including briefing students on Discipline Matters).

Maintain accurate and confidential records of student-related incidents, interventions and follow-up actions in accordance with established procedures.

2.2 Management of Students on In-House Suspension

Supervise students placed on in-house suspension in accordance with the school's established student management procedures.

Facilitate structured reflective and educative activities to help students understand the impact of their actions, take responsibility for their behaviour and identify appropriate strategies for improvement.

Maintain records of students placed on in-house suspension, including attendance, reasons for suspension, reflective activities completed, behavioural observations and follow-up actions (e.g.: email follow-ups to FTs, YHs and filing).

Monitor students' engagement and progress during in-house suspension and provide timely updates to relevant school personnel.

Coordinate with Form Teachers, Subject Head Student Well-Being and Year Heads on follow-up support for students after their in-house suspension, as directed by the school.

2.3 Campus Supervision and Student Safety

Conduct regular patrols of designated school areas during recess and lunch breaks or as directed by the school.

Monitor student interactions and behaviour, reinforce school rules and expectations, and provide timely guidance to students when necessary.

Identify and report potential safety concerns, inappropriate behaviours and emerging student management issues to relevant school personnel.

Support the management of minor student disputes and conflicts through appropriate guidance and restorative approaches, referring more serious matters to designated school personnel.

Assist in reinforcing positive behaviour and respectful interactions in common areas and other school settings when required.

Supervise students waiting for 2nd Session Remedial (2pm to 2.45pm)

2.4 Student Well-Being Education and Advocacy Programme

Support the planning, coordination, implementation and review of Student Well-Being programmes, including anti-bullying education, cyber wellness, peer support and positive peer relationships.

Liaise with external programme providers, where applicable, to coordinate programme content, schedules, resources and logistical arrangements to ensure the smooth implementation of programmes.

Monitor students' participation and engagement during training sessions and provide appropriate guidance to reinforce key learning points and competencies.

Mentor and guide Student Well-Being Ambassadors in preparing and facilitating student-led initiatives, including awareness campaigns, educational activities and the Student Well-Being Carnival, to promote positive peer relationships, responsible online behaviour and a caring and inclusive school culture.

Gather and consolidate student feedback, participation records and relevant programme data to support the evaluation and continuous improvement of Student Well-Being initiatives.

2.5 Student Monitoring, Documentation and Reporting

Maintain appropriate records of student participation, attendance and feedback for anti-bullying and cyber wellness training programmes.

Assist in collating programme evaluation data, including student feedback, participation rates and relevant outcomes, to support programme reviews.

Provide periodic updates and reports on assigned student management duties and well-being programmes, as required by the school.

2.6 Collaboration and Programme Coordination

Work collaboratively with Year Heads, Form Teachers, the Operations Manager, School Counsellors and other relevant personnel to support student management and well-being initiatives.

Participate in relevant student management discussions, case reviews and programme planning meetings when required.

Coordinate with external programme providers to facilitate the smooth implementation of assigned training programmes, workshops and student-led activities.

Provide feedback and recommendations to improve student management processes, preventive programmes and student engagement strategies.

2.7 Professional Standards and Safeguarding

Maintain appropriate professional boundaries and comply with applicable school and MOE requirements relating to student safety, safeguarding, confidentiality, data protection and professional conduct.

Handle student information, incident records and CCTV footage with strict confidentiality and access such information only with appropriate authorisation.

Promptly report serious behavioural incidents, safeguarding concerns and other significant matters through established reporting channels.

Carry out assigned duties under the direction of designated school personnel and in accordance with established procedures and protocols.

Work within the SMA's professional competencies and refer matters requiring specialised counselling, assessment or intervention to the appropriate school personnel.

The SMA shall not independently determine disciplinary consequences or undertake responsibilities reserved for teachers, School Counsellors or other designated professionals.