Student Management Support Officer | Bukit Panjang

Job Scope

Investigation and Discipline Case Management

• Assist in conducting preliminary investigations and fact-finding interviews relating to student discipline incidents.

• Gather and review relevant evidence, including CCTV footages, where authorized by the Authority.

• Obtain and document statements from students and witnesses, where appropriate, and compile relevant evidence to support investigations.

• Prepare accurate and structured incident reports, including findings and supporting evidence, for review and further directions by the relevant school personnel.

• Maintain proper documentation of discipline cases, analyse disciplinary offense data and trends, and provide timely updates to the Head of Department (HOD) Student Management.

• Liaise with the SM Committee and Form Teachers to communicate investigation outcomes and ensure appropriate follow-up and closure of discipline cases.

Implementing of Disciplinary Consequences & Restorative Practices

• Work closely with the SM Committee and Form Teachers to ensure that students report for assigned disciplinary consequences, including in-school detention, after-school detention and/or in-school suspension.

• Manage and supervise students serving in-school detention, after-school detention and/or in-school suspension.

• Support learning continuity by ensuring that students remain meaningfully engaged in assigned academic work during detention and/or in-school suspension.

• Assist in supervising corrective work and restorative activities as directed by the Authority.

• Encourage students to reflect on their behaviour, take responsibility for their actions and make positive behavioural changes through appropriate restorative practices.

Student Supervision & Maintainance of School Discipline

• Conduct regular patrols within the school premises, particularly during periods of high student movement, including transitions between lessons, recess times and dismissal.

• Conduct patrols in the vicinity of the school, as directed by the Authority, to monitor student conduct and reinforce appropriate behaviour beyond the school premises.

• Support the maintenance of orderliness, appropriate noise levels and adherence to school rules and routines in classrooms, common areas and other designated locations.

• Maintain a visible and proactive presence to deter inappropriate behaviour and reinforce the school’s expectations of student conduct.

• Identify and promptly report potential disciplinary concerns, safety risks or emerging behavioural issues to the relevant school personnel.

Student Engagement & Mentorship

• Engage students positively during recesses, lunch periods and other appropriate periods to build rapport and reinforce positive behaviour.

• Observe student behaviour and identify students who may require additional guidance or intervention, and refer concerns to the Student Development Team or relevant school personnel.

• Monitor student interactions and intervene appropriately at an early stage to prevent or de-escalate tensions, disputes and potential conflicts.

• Support the SM Committee in promoting positive discipline approaches that emphasise student reflection, accountability and restorative practices.

• Foster respectful interactions and support the strengthening of TSR through consistent, fair and empathetic student engagement.

Requirements

• Prior experience in youth work, education, counselling, social services, or student welfare or behavioral support is highly preferred.

• Prior experience in security services, such as the Singapore Police Force (SPF), Singapore Armed Forces (SAF) or Singapore Civil Defence Force (SCDF), is highly preferred.

Contract Period: 4 January 2027 to 19 November 2027.

Working Arrangement

• Working Days: Mondays to Fridays, excluding gazetted public holidays.

• Working Hours: 7.00am to 4.00pm or 8.00am to 5.00pm, depending on the operational needs of the Authority. The working hours shall include a one-hour lunch break.

• Non-Service Days: Services shall not be required on Saturdays, Sundays and gazetted public holidays.

Location: Bukit Panjang

Salary: $3,600 per month

EA License No.: 96C4864
Reg. No.: R26161270 JOEY TAY YI TING