Student Management Support Officer

Working Hours:

• Mondays to Thursdays: 6:45 AM – 4:00 PM (inclusive of 45 mins lunch break)
• Fridays: 6:45 AM – 3:30 PM (inclusive of 45 mins lunch break)
• Service is not required on Saturdays, Sundays, gazetted public holidays, and all official school holidays (unless explicitly requested by the school on specific days).

Roles & Responsibilities

• Discipline & Student Management: Assist the school’s Discipline Team in overseeing daily student behaviour, managing students during school functions, and conducting regular spot-checks on student attire, hair, and general neatness.
• Case Management & Support: Manage high-needs situations including students under in-school suspension, missing students, or emotional meltdowns. Establish structured reflections to help students transition back to the classroom environment.
• Investigations: Lead case investigations for disciplinary incidents by reviewing CCTV footage, interviewing students, taking accurate statements, and preparing comprehensive incident reports.
• Patrols & Operational Duties: Actively patrol the school campus, free play areas, and surrounding neighbourhood zones (such as playgrounds and nearby HDB blocks) to ensure safety and order. Conduct routine traffic and canteen management support.
• Stakeholder Engagement: Assist in executing home visits alongside school personnel and establish reliable follow-up communication channels with parents/guardians regarding student progress.
• Specialised Care: Supervise and engage Students with Additional Needs (SwANs) through dedicated, case-by-case intervention support.

Job Requirements

• Mandatory Experience: Minimum of three (3) years of prior experience in enforcement agencies or a uniformed service background is required to provide effective case handling and disciplinary structures.
• Approach: Proven capability or strong understanding of using a restorative practice approach when correcting student behaviour.
• Communication: Strong literacy skills to clearly speak, read, and type official incident reports in English. Ability to engage young primary-school children in a positive, respectful, and constructive manner.
• Technical Skills: Basic ICT literacy to enter data and log incident reports using Microsoft Office (Word, Excel).
• Preferred Attributes: Previous experience working within a local primary school environment or an established track record in student management will be viewed as a major advantage.