Student Management Support Officer

The Contractor shall deploy one (1) suitably qualified and competent Personnel to support the Authority’s SM Committee in maintaining school discipline, managing student behaviour and fostering a safe and positive school environment. The Personnel shall perform the following duties under the direction of the Authority: 1. Investigation and Discipline Case Management

a. Assist in conducting preliminary investigations and fact-finding interviews relating to student discipline incidents.

b. Gather and review relevant evidence, including CCTV footages, where authorized by the Authority.

c. Obtain and document statements from students and witnesses, where appropriate, and compile relevant evidence to support investigations.

d. Prepare accurate and structured incident reports, including findings abd supporting evidence, for review and further directions by the relevant school personnel.

e. Maintain proper documentation of discipline cases, analyse discilplinary offense data and trends, and provide timely updates to the Head of Department (HOD) Student Management.

f. Liase with the SM Committee and Form Teachers to communicate investigation outcomes and ensure appropriate follow-up and closure of discipline cases. 2. Implementing of Disciplinary Consequences & Restorative Practices

a. Work closely with the SM Committee and Form Teachers to ensure that students report for assigned disciplinary consequences, including in-school detention, after-school detention and/or in-school suspension.

b. Manage and supervise students serving in-school detention, after-school detention and/or in-school suspension.

c. Support learning continuity by ensuring that students remain meaningfully engaged in assigned academic work during detention and/or in-school suspension.

d. Assist in supervising corrective work and restorative activities as directed by the Authority.

e. Encourage students to reflect on their behaviour, take responsibility for their actions and make positive behavioural changes through appropriate restorative practices. 3. Student Supervision & Maintainance of School Discipline

a. Conduct regular patrols within the school premises, particularly during periods of high student movement, including transitions between lessons, recess times and dismissal.

b. Conduct patrols in the vicinity of the school, as directed by the Authority, to monitor student conduct and reinforce appropriate behaviour beyond the school premises.

c. Support the m,aintenance of orderliness, appropriate noise levels and adherence to school rules and routines in classrooms, common areas and other designated locations.

d. Maintain a visible and proactive presence to deter inappropriate behaviour and reinforce the school’s expectations of student conduct.

e. Identify and promptly report potential disciplinary concerns, safety risks or emerging behavioural issues to the relevant school personnel. 4. Student Engagement & Mentorship

a. Engage students positively during recesses,lunch periods and other appropriate periods to build rapport and reinforce positive behaviour.

b. Observe student behaviour and identify students who may require additional guidance or intervention, and refer concerns to the Student Development Team or relevant school personnel.

c. Monitor student interactions and intervene appropriately at an early stage to prevent or de-escalate tensions, disputes and potential conflicts.

d. Support the SM Committee in promoting positive discipline approaches that emphasise student reflection, accountability and restorative practices.

e. Foster respectful interactions and support the strengthening of TSR through consistent, fair and emphathetic student engagement.

Skill & Experience:

The proposed Personnel shall possess the following qualifications, experience, skills and attributes.

1. Relevant Experience & Qualifications

a. Prior experience in youth work, education, counseling, social services, or student welfare or behavioral support is highly preferred.

b. Prior experience in security services, such as the Singapore Police Force (SPF), Singapore Armed Forces (SAF) or Singapore Civil Defence Force (SCDF), is highly preferred.

2. Core Competencies and Personel Attributes

a. Behaviour Management and Conflict Resolution. Strong conflict-resolution and ee-escalation skills, with the ability to maintain a firm, calm and professional presence when managing challenging student behaviour, including during in-school detention and/or in-school suspension.

b. Empathy and Student-Centred Approach.. A genuine commitment to guiding and supporting students through a firm, fair, empathetic, and values-driven approach.

c. Communication and Documentation. Good spoken and written English communication skills, including the ability to prepare accurate incident reports, maintain proper records and communicate effectively with students, school staff, parents and relevant stakeholders.

d. Physical Fitness. The physically fitness and stamina required to undertake regular patrols, prolonged periods of standing and walking, and active student supervision within and around the school premises.

e. Teamwork and Independence. The ability to work independently with minimal supervision and collaborate effectively with the SM Committee,Student Development Team and other relevant school personnel.

f. Professionalism and Discretion. The ability to exercise sound judgement, maintain confidentiality and handle sensitive student information and disciplinary matters with professionalism and discretion.