Student Services & Development Executive — Cambridge & AEIS Programmes

At Stalford Academy, supporting a student does not end when enrolment is completed. It means ensuring that classes run smoothly, parents remain informed and students receive timely help when they begin to struggle. We are looking for a caring, organised and dependable Student Services & Development Executive who can manage the details behind each student’s journey while remaining a trusted point of contact for families.

About Stalford Academy

Stalford Academy is a Singapore private education institution based at NTU@one-north, offering the Cambridge International curriculum from Year 1 to Year 12, alongside AEIS preparation, GCE O-Level and A-Level programmes. Our students range from Year 1 children to Year 12 candidates sitting A-Levels, and many are international students far from home. Once a family enrols with us, they are trusting us with something they cannot get back — a year of their child's schooling. This role exists to make sure that trust is well placed.

The role

You support students and parents after they join us. Timetables, attendance, results, communication with parents, day-to-day life on campus — you are the person families come to when something needs sorting out, and the person who notices when a student is quietly falling behind.

Full training is provided. Fresh graduates and mid-career professionals are both welcome to apply.

What you will do

Student and parent support

• Be the main point of contact for enrolled students and their parents — attending to queries by walk-in, phone, WhatsApp and email, and following through until the matter is genuinely resolved.
• Keep parents updated on attendance, progress, assessment results and school announcements.
• Notice and escalate students who are struggling academically or personally, and coordinate the support they need with our teachers.
• Handle concerns and complaints with patience and care, keeping the family informed throughout.

Academic operations

• Prepare and maintain class timetables across Cambridge, AEIS, O-Level and A-Level programmes; coordinate with teachers on scheduling, replacements and make-up lessons.
• Track and record attendance, assessments and academic progress, and prepare progress reports for parents.
• Coordinate examination registrations, placement tests and assessment logistics.
• Manage classroom allocation and teaching resources so lessons run without friction.

Administration and compliance

• Maintain accurate and complete student records, student contracts and enrolment documentation.
• Support Student's Pass matters and liaison with ICA for our international students.
• Support the school's SWDA / EduTrust documentation and audit readiness.
• Process fee matters — invoicing, payment follow-up and receipting — in coordination with our finance function.
• Prepare letters, transcripts, certification letters and other student requests.

Campus and team

• Support day-to-day campus operations and student safety and well-being.
• Work closely with the admissions team to onboard new students properly, and with teachers to keep classes running smoothly.

What we are looking for

• Diploma or above, in any discipline. Fresh graduates and mid-career professionals changing industries are equally welcome — administrative and service experience from any sector transfers well here.
• Bilingual in English and Mandarin — essential for supporting Chinese-speaking students and parents.
• Real patience and care for students and parents. Many of our families are navigating a school system that is new to them, sometimes in a second language, often under time pressure.
• Organised and meticulous. Timetables, attendance and student records are unforgiving of guesswork.
• Able to hold several things at once during peak intake and examination periods, and keep them all straight.
• Comfortable with Word, Excel, WhatsApp Business and email; able to pick up a student management system quickly.
• Experience in education administration, student services, customer service or coordination is an advantage, but is not required.

Working arrangements

• Based at our NTU@one-north campus — a 5-minute walk from one-north MRT (CC23) and close to Buona Vista MRT (EW21 / CC22).
• Monday to Friday 9.00am – 6.00pm, plus Saturday 9.00am – 1.00pm.
• This is a 5.5-day week. We roster the team so that individual staff work toward a 5-day week wherever coverage allows.
• Saturdays are when working parents can meet us.

What we offer

• Full training on our programmes, systems and the SWDA / EduTrust framework — transferable across Singapore's entire private education sector.
• Broad scope in a small team: you will learn timetabling, student records, ICA and compliance work, and parent management, rather than being confined to one of them.
• A team-based bonus. Looking after students well is not something any one person does alone, and we do not pretend otherwise when it comes to rewarding it.
• Direct, visible impact on students' outcomes — you will know every student by name.
• CPF, annual leave, medical benefits and staff education benefits.

Interested candidates are invited to submit their CVs to [careers@stalford.edu.sg] for consideration. We regret that only shortlisted candidates will be contacted.