Student Services Executive

Open 25d

Position Summary:

The Student Services Executive plays a key role in supporting the smooth and effective delivery of the school’s Academic Programmes and student support services. This role requires a balance of independent initiative and team collaboration, handling both routine responsibilities and ad hoc projects as assigned. The position reports directly to the Operations Manager. However, when involved in a specific project, the Project Leader will serve as the reporting superior, and performance appraisals for that project will be conducted by the Project Leader.

Key Responsibilities:

Administrative Support for Student Services:

Manage all matters related to Student's Pass (STP), including but is not limited to submissions through the SOLAR system, STP appeals, updates, and renewals, communication with ICA and student guardians
Assist international students with relocation and settling into life in Singapore
Handle student enrolment processes, including but is not limited to creation of student email addresses, set-up of accounts in the Learning Management System (LMS) and coordination of onboarding documents and information

Data and Records Management:

Ensure that student P-files are properly maintained and updated
Maintain accurate and timely updates of student databases
Prepare and file daily and monthly reports related to student services and regulatory compliance

Quality Assurance & Survey Administration:

Support the QA/Registrar team with monthly certificate preparation and distribution
Serve as the SurveyMonkey Administrator - Disseminate End-of-Module and End-of-Course Surveys
Compile and file survey results for review and reporting

Student Support and Communication:

Respond professionally and promptly to student and learner enquiries
Provide assistance and guidance related to school services, attendance, and enrolment
Attend to student feedback and resolution of issues as needed

Examinations and Meetings:

Serve as invigilator for examinations, both scheduled and as needed
Assist in meeting preparation, including coordination of schedules, taking and distributing minutes of meetings

General and Ad Hoc Duties:

Ensure courteous, professional communication at all times
Carry out any additional duties or responsibilities assigned by Management
Demonstrate flexibility and willingness to work beyond standard hours during peak periods or special projects
Acknowledge that this job description may evolve based on business and operational requirements

Requirements:

Diploma or Degree in Business Administration, Education, or related field
Minimum 2 years of relevant experience in administrative or student services roles
Proficient knowledge of the SOLAR system and ICA Student Pass processes is essential
Strong organizational skills with high attention to detail
Effective communication skills (verbal and written)
Tech-savvy with proficiency in Microsoft Office and digital survey tools (e.g., SurveyMonkey)
Ability to handle confidential information responsibly
A service-oriented mindset with cultural awareness, especially in a multicultural educational environment

Working Conditions:

Full-time, Monday to Friday; additional hours may be required for events, meetings, or projects
Office-based with regular interaction with students, faculty, and external authorities

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