Student Success Specialist

Serve as a critical member of the campus community, the Student Success Specialist serves as an advocate charged with helping students navigate campus resources and resolve issues as part of a coordinated effort to ensure students thrive and persist to graduation. This position will practice data driven outreach, proactive resource referral, and timely/holistic interventions to meet the needs of students, especially those with complex issues that may span multiple offices/areas. The position will generate data and reports to help identify barriers to student satisfaction, retention, and academic progression, engage in outreach to and documentation of students identified as at risk, and support university personnel who work with students encountering institutional challenges.

The position will work collaboratively with offices across the university (e.g. Registrar, Financial Aid, Student Accounts, Student Affairs, the Schools, and Academic Advisers) to assist students in resolving issues, navigating support, and managing complex cases that may affect persistence, satisfaction, and graduation. The role works directly with students, utilizing systems and tools such Starfish by EAB and Jenzabar to ensure data driven practices, appropriate documentation, and holistic case management.

All efforts will support and advance strategic university goals and measures, including first-year retention, student satisfaction and belonging, and the 6 year graduation rate.

The Student Success Specialist – Early Alert provides proactive outreach, academic-success coaching, and resource coordination for students identified through the College’s early-alert system. The Coach works directly with students experiencing attendance concerns, missed assignments, low grades, difficulty managing academic responsibilities, or other barriers that may affect persistence and academic progress.

The position monitors assigned early-alert notifications, contacts students, assesses academic and nonacademic concerns, develops short-term action plans, and connects students with appropriate campus and community resources. The specialist collaborates with faculty, academic advisors, Student Success Center staff, and other campus offices to provide timely, coordinated intervention.