Student Support Executive

Job Summary

You will accurately process student applications, maintain records, support bilingual communications, manage data compliance, coordinate admissions activities, and assist recruitment events to enhance the student admissions experience.

Responsibilities

• Verify student application documents and maintain digital records to ensure accuracy and completeness
• Communicate with prospective students, parents, and agents in English and Mandarin to provide clear information and translate materials as needed for effective understanding
• Update and manage student databases with strict adherence to data protection policies and institutional regulations
• Schedule interviews, admission tests, and counsellor appointments to support efficient admissions operations
• Assist the admissions team during recruitment events, webinars, and agent training sessions by collecting and providing feedback to improve processes and student experience
• Organize and prioritize multiple tasks to meet deadlines in a fast-paced environment using strong time management skills

Preferred competencies and qualifications

• Minimum GCE O Level qualification; Diploma or Bachelor’s degree in any discipline is preferred
• Prior experience in administration, customer service, or education is an advantage
• Demonstrated ability to learn proactively and adapt to new processes