Student Support Officer
Summary
The Student Support Officer serves as a
front-line resource for learners, providing information, guidance, and support
on a variety of non-academic issues. This role is responsible for addressing learner concerns,
connecting them with appropriate resources, and promoting learner success and
well-being.
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Responsibilities
· Provide initial
support and information to learners regarding academic resources, health
services, and other student support services.
· Assist learners with
navigating Vatel’s policies and procedures.
· Identify and refer
learners to appropriate resources for academic, personal, or financial
challenges.
· Advocate for learners
and ensure their voices are heard within Vatel Bahrain’s community.
· Maintain accurate and
confidential records of learner interactions.
· Assist with the
planning and implementation of student support programs and initiatives.
· Contribute to a
positive and welcoming environment for learners in the Student Services Department.
Requirements
· Bachelor's degree in
Student Affairs, Higher Education Administration, Counseling, or a related
field.
· Experience working
with learners in a higher education setting preferred.
· Strong understanding
of learner development theories and best practices.
· Excellent
communication, interpersonal, and problem-solving skills.
· Ability to build
trusting relationships with learners from diverse