Student Support Officer # Bedok Reservoir Road

Company Overview

Greensafe International Pte Ltd provides consulting, training, auditing, and outsourcing services focused on Workplace Safety & Health, Environmental, and Quality solutions across various industries and workplaces.

Job Summary

Support student discipline and welfare by managing daily operations, investigating incidents, mentoring students, and maintaining accurate records to promote a safe and supportive school environment.

Responsibilities

• Manage daily discipline operations including monitoring latecomers, detention, suspensions, and conducting walkabouts within the school and surrounding neighborhood
• Investigate student incidents, follow up with involved students, and engage parents to resolve issues effectively
• Guide and mentor students with disciplinary challenges, tracking their progress to support positive behavior change
• Maintain accurate and confidential records of student interactions, disciplinary cases, and investigation findings using Word and Excel
• Follow safeguarding and emergency protocols, escalating concerns about student safety or well-being promptly
• Handle student and family information in strict compliance with PDPA confidentiality requirements
• Perform additional student management and school operational duties as assigned

Preferred competencies and qualifications

• Minimum 1 year of experience in discipline management, case management, or behavior support involving youths
• Relevant qualifications or certifications in youth work or related fields
• Experience with restorative practices or structured behavior management frameworks
• Strong communication and interpersonal skills to engage students and parents effectively
• Emotional resilience and cultural sensitivity to manage high-pressure situations and interact fairly with diverse backgrounds

Working Hours: Monday to Friday, 7:30 AM – 5:00 PM, including a lunch break.