*Please Note: This position is open to students with a Federal Work Study award.

Job Description

The Student Technology Support Assistant provides front-line technology support to students, faculty, staff, and campus guests while working in both Technology Support locations: Baker Commons and Room 207.

Responsibilities include:

• Answering Technology Support phone calls and assisting customers in person.
• Greeting and directing guests who visit Baker Commons.
• Assisting faculty, staff, and students with technology-related questions and issues.
• Helping users connect to the TC3 Wi-Fi network and access campus technology resources.
• Providing support for myTC3 services, including myInfo, myMail, and related account access questions.
• Imaging, deploying, configuring, and setting up computers for faculty, staff, computer labs, and smart classrooms.
• Troubleshooting and supporting desktop computers, printers, and other technology equipment.
• Responding to classroom technology support requests and assisting with smart classroom equipment.
• Delivering, setting up, testing, and supporting technology for campus events and special programs.
• Assisting with inventory management, equipment organization, and other Technology Support projects as assigned.

Job Requirements

• Strong customer service and communication skills. Prior customer service experience is preferred but not required.
• Basic knowledge of Windows 10 and Windows 11 operating systems.
• Basic understanding of computer hardware, software installation, and troubleshooting techniques.
• Familiarity with printers, peripherals, and common technology devices is helpful.
• Ability to learn new technologies and follow technical procedures.
• Ability to work independently and as part of a team in a fast-paced environment.
• Reliable, professional, and dependable with strong attention to detail.
• Enrollment in, or interest in, Computer Information Systems (CIS), Computer Support Specialist (CSS), or a related technology field is beneficial but not required.

Ideal Candidate

The ideal candidate enjoys helping others, has a passion for technology, and is eager to develop technical and customer service skills while supporting the TC3 community.

Hourly Rate: $16.00