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SVKM's Narsee Monjee Institute of Management Studies

Discussion

Student Welfare Officer

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About the Role

We’re looking for a compassionate and proactive Student Welfare Officer to support the wellbeing of our student community. The role focuses on providing guidance, counselling, crisis support, and creating a positive, inclusive campus environment.

Key Responsibilities

  • Provide confidential advice, support, and counselling to students on personal, academic, or social issues.

  • Assist students experiencing emotional, mental-health, financial, or wellbeing challenges.

  • Act as a point of contact for students in crisis and ensure timely intervention.

  • Develop individualized support plans for students where needed.

  • Plan and implement student welfare and wellbeing programs, workshops, and awareness campaigns.

  • Promote activities related to mental health, stress management, inclusivity, and student engagement.

  • Maintain accurate records of student welfare cases while ensuring confidentiality and compliance with policies.

  • Identify at-risk students and coordinate appropriate follow-up support.

  • Collaborate with faculty, counsellors, residence staff, and administrative departments to address student welfare concerns.

  • Liaise with external agencies (health services, social services, NGOs) for referrals and additional support.

  • Ensure adherence to institutional safeguarding policies and procedures.

  • Contribute to the creation or revision of welfare-related policies and guidelines.

  • Promote a safe and inclusive campus environment.

  • Deliver sessions to students and staff on welfare topics such as bullying prevention, mental health awareness, and safety protocols.

  • Train student leaders and mentors on how to identify and respond to welfare concerns.

  • Closely work with the Office of Registrar to implement student related different guidelines / circular / notifications as issued by the regulatory / statutory bodies

  • Closely work with the Office of Student Council (Mumbai and Off-Campuses) as per direction of the Registrar

Qualifications

  • Master’s degree in Social Work, Psychology, Education, Counselling, or related field.
  • 5–7 years of experience in student welfare, counselling, or youth support (preferred).
  • Certification in counselling or mental-health first aid is a plus.

Skills & Attributes

  • Excellent communication and interpersonal skills.
  • Empathetic, approachable, and culturally sensitive.
  • Strong problem-solving and crisis-management abilities.
  • Organized, reliable, and able to handle sensitive information professionally.
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