Student Worker: CITE- Support Technician
Job Title
Student Worker: CITE- Support TechnicianAgency
East Texas A&M UniversityDepartment
Chief Information OfficerProposed Minimum Salary
$8.00 hourlyJob Location
Commerce, TexasJob Type
Student WorkerJob Description
Job Posting Title
· Student Worker: CITE- Support Technician
Job Description Summary
· The Support Technician assists in managing, enabling and supporting technology used by the faculty, staff and student's across the East Texas A&M - Commerce campus. From projectors and document cameras to Windows desktops and iMac workstations, we support a wide range of technology needs for classroom & teaching instruction.
A resume detailing relevant qualifications and experience must be submitted on Handshake to be considered for this position.
Skills
o Knowledge of Windows OS (MAC a plus)
o Knowledge of Zoom
o Knowledge of Microsoft Office Suite
o Knowledge of Outlook
o Understand the basic functions of computer hardware
o Good oral & communication skills
o Discipline to document activities and findings
o Ability to work independently when necessary
o Able to troubleshoot basic issues and research when the issue is more complex
o Knowledge of driver troubleshooting is a plus
o A/V skill is a plus
Responsibilities
o Assist with resolving tickets via remote or in person. This will include managing the front desk.
o Will perform basic computer soft repair (Re-imaging, installing software, updating drivers, etc…)
o Assist with machine setup, deployment & hardware troubleshooting.
o Assist with creating & documenting processes & procedures including problem resolution articles.
o Support software access and account creation for supported software/services.
o Assist with basic AV troubleshooting.
o Other relevant duties as assigned
All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check.
Equal Opportunity/Veterans/Disability Employer.