Student Worker - IT Support Assistant

Department: Office of Information Technology

Position Type: Part-Time, Student Worker

Reports To: IT Infrastructure Manager / Office of Information Technology Director

Position Summary

The Student Worker – IT Help Desk Support will assist the Office of Information Technology with day-to-day operations that support students, faculty, and staff. This entry-level position provides basic technical and customer service support, including ID card services, password resets, computer lab oversight, and printing assistance.

Responsibilities

• Provide front-line support for the IT Help Desk.
• Assist students, faculty, and staff with:
  • Printing campus ID cards.
  • Resetting account and password access.
  • Managing the use of the campus computer lab.
  • Troubleshooting and supporting printing services.
• Monitor and enforce proper use of computer labs and equipment.
• Document and escalate technical issues to full-time IT staff when necessary.
• Maintain a clean and orderly workspace in the computer lab and help desk area.
• Support other Office of Information Technology projects and tasks as assigned.

Work Schedule

• Flexible hours to accommodate academic schedules.
• May include evening or weekend shifts, depending on the lab's and help desk's needs.

Compensation

• $8.50 per hour

• Current student in good academic standing.
• Basic computer literacy and familiarity with Windows/Mac operating systems.
• Strong customer service and communication skills.
• Ability to follow procedures and handle confidential information responsibly.
• Reliable, punctual, and able to work independently with minimal supervision.