Studio Manager (amber & am Pilates)
We are looking for a dynamic Studio Manager (amber & am Pilates) to be the driving force behind studio operations, team leadership, sales performance and studio growth. Assist the Branch Manager and manage the day-to-day operations and sales of the outlet.
Key Responsibilities:
Conduct regular checks on equipment, and coordinate maintenance and repairs promptly.
Act as the primary POC for coaches call-outs; quickly secure substitute teachers to ensure zero class cancellations.
Maintain high standards of customer service, safety and cleanliness.
Foster a warm and inclusive atmosphere.
Handle member feedback, complaints, or account issues.
Manage the sales funnel by responding to inquiries, conducting studio tours for prospective members, and following up on leads via phone/email.
Take ownership of monthly sales targets for new memberships, class packs, and retail products.
Assist in tracking KPIs and preparing weekly sales reports for management.
Monitor member attendance and implement re-engagement strategies for inactive members to minimize churn.
Manage and lead a team that includes full-time, part-time and freelance, including staff training, schedule staff roster & conduct weekly staff meeting.
Lead weekly huddles and performance reviews.
Ensure team professionalism, punctuality and alignment with brand culture.
Onboard and train new staff as the studio grows.
Conducting and coaching Group Functional Training classes.
Qualifications:
2-4 years in team leadership or studio management
Experience in fitness, hospitality, retails or service-based management preferred
Experience managing schedules, systems, and customer interactions
Previous leadership or supervisory experience is a strong advantage
Requirements and Skill Sets:
Excellent communication and people management skills
Sales-driven mindset with a focus on relationships and retention
Customer-focused, calm, and solutions-oriented
Comfortable using booking systems, CRM tools, and basic reporting
Strong organisational and time-management skills
Willingness to work flexible hours
Passion for health and wellness
What We Offer:
Competitive salary + benefits package
Free gym memberships
Career progression through studio expansions
We offer a competitive salary and benefits package based on merit and professional advantages of a dynamic environment that supports your development and recognizes your achievements.
Interested candidates are welcome to submit a detailed resume. For more information, please visit us at: www.amberfts.sg and www.ampilates.sg.
We regret that only shortlisted candidates will be notified.
Work Location: In person
Benefits:
Dental insurance
Employee discount
Gym membership
Health insurance
Professional development
Work Location: In person