Studio Manager

About SmartFit Pilates

At SmartFit Pilates, we aim to help people move better, feel better, and live their best life through Pilates.

We are committed to delivering a personalised, professional and welcoming experience for our clients. As a boutique Pilates studio, we believe that good customer service, strong relationships and attention to detail are required to win over clients’ trust in our service delivery.

We are looking for an organised, proactive and people-focused Studio Manager to oversee the day-to-day operations of SmartFit Pilates.

SmartFit Pilates is a member of PilatesConnect, an ecosystem of Singapore’s leading Pilates and wellness brands united by the belief that expert-guided movement and wellness practices can transform lives at every age. Other Pilates Connect members include: The Moving Body, The Movement Academy, Her Wellness Club and Fitnut Loft.

The Role

As Studio Manager, you will be responsible for ensuring the smooth running of the studio while delivering a good experience for our clients and instructors.

This is a hands-on role. You will personally lead and manage front desk and operational responsibilities with a small team of full-time or part-time studio coordinators.

Our ideal candidate is organised, ateam-player, has a strong sense of initiative and responsibility,people-oriented and enjoys solving problems.

Key Responsibilities

Client Experience & Front DeskOperations

• Ensure effective contact with clients via phone, email, WhatsApp and in-person enquiries.
• Build strong relationships with clients and provide a personalised, boutique customer experience.
• Assist clients with bookings, scheduling, package purchases and account enquiries.
• Follow up with new clients and ensure they have a positive onboarding experience.
• Monitor and facilitate the entire client journey from first enquiry through long-term retention
• Handle client feedback, concerns and service recovery when required.

Scheduling & Studio Operations

• Work closely with instructors to manage their schedules, leave requests and replacement arrangements.
• Optimise studio utilisation and scheduling to balance client preferences, instructor availability and studio capacity.
• Coordinate instructor handovers and client cover arrangements.
• Ensure smooth daily operations across both studios including ensuring a clean, organised, well-stocked and premium studio environment
• Oversee inventory, procurement and studio maintenance.
• Coordinate with vendors, cleaners and service providers.

Team Leadership

• Train and supervise studio coordinators.
• Ensure service standards are consistently applied in all studios.
• Foster a positive, professional and client-focused culture.

If you are passionate about people, serviceand operational effectiveness, we would love to hear from you.

Why Join SmartFit?

• Work in a positive, wellness-focused environment
• Join a passionate and supportive team
• Opportunity to make a real impact on clients’ lives
• Be part of a company that values growth, quality, community and people-first qualities

Location:Tanglin Place, Singapore
Employment Type: Full-Time

To Apply:Please send your CV and a short note telling us why you would be a great fitfor SmartFit Pilates.