Studio Manager

About the role
Full-time, 40h weekly, 6 days a week

• Manage studio and class transitions throughout the day

• Support in marketing activities, including event coverage

• Manage check-in flow, and maintain a warm, premium studio atmosphere

• Build personal relationships with clients and serve as their main point of contact

• Operate Sync’s CRM and booking systems with accuracy and attention to detail

• Handle client payments, class credits, invoices, and basic financial recording

• Maintain an organized front-of-house area and ensure readiness before each class block

• Coordinate with instructors and management on scheduling, client needs, and studio flow

• Manage client communication through WhatsApp, phone, and in-studio support

• Record attendance, update member profiles, and track class occupancy

• Gather client feedback and escalate operational or service issues when needed

Requirements

• 2–5 years of experience in hospitality, or guest relations roles

• Very good to fluent English is a must

• Strong communication skills and a friendly, client-focused attitude

• Comfortable using digital tools, booking systems, and basic administrative software

• Highly organized, reliable, and capable of multitasking during peak class hours

• Professional demeanor and ability to maintain a premium studio environment

• Interest in wellness, pilates, fitness, or service-driven work is an advantage