Studio Supervisor

Studio Operations

Provide first-class hospitality to customers at all times.
Greeting, assisting, checking in customers, answering any customer queries in person or by phone, and working efficiently with business management software to register customers and process payments.
Guide customers about studio offerings, promotions, and special events.
Take initiative and be proactive in handling customers and deliver custom solutions to meet the client’s needs and request.
Carrying out daily, weekly and quarterly scheduled tasks for the maintenance of the space and ensure cleanliness and hygiene of the studio are met.
Handle all customer service requests and email responses.
Report any matters regarding malfunctions, damages, or potential problems to the Studio Manager.

People Management

To lead by example, ensuring all FOH and BAR employees are working and carrying out daily tasks efficiently and according to the Company SOP to deliver excellence.
To keep the team updated with knowledge of studio programs, products & services, on-going promotions, instructors, etc.
Reach out to customers to better understand and continuously improve engagement and service standards.
To update Studio Manager on staff welfare and performance.

Stock Management and Procurement

Ensuring the upkeep of front-of-house and bar inventory stock, purchasing and ordering of products when inventory drops to a specified level.
Maintaining efficiency, tidiness and cleanliness of the storage spaces in the studio.
Liaise with the baker for baked goods orders for the bar

See also