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Study Participant Call Center Representative - Spanish Bilingual

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Celerion is committed to swift, exceptional clinical research through translational medicine. Every day, we use our experience, agility, and innovative research strategies to help get drugs to market faster.

Spoken Spanish-English bilingual fluency is required in our Call Center. In this role, you will answer inbound calls from members of the public interested in participating in our Phase 1 clinical drug trials. You will screen callers for study eligibility, and then collect and enter personal data for those eligible to participate. You will also make outbound calls to schedule appointments, as needed.
This is a Benefitted Full-Time role which works 40 hours per week. The Call Center operates Monday-Saturday.

Requirements:

  • High school diploma or GED
  • Minimum 1 year of prior call center experience is required
  • Bilingual Spanish-English fluency is required
  • Prior data entry experience is required
  • Must be 18 years of age
  • Must demonstrate excellent communication and customer service skills

    • Please Note:

  • Candidates must have the ability to work a flexible schedule Monday-Saturday.
  • Initial training occurs for 4-6 weeks during shifts scheduled 9AM-3PM.
  • Once training concludes, the regular work schedule is 40 hours per week
  • Training is onsite at our Screening Center in Tempe, AZ.
  • Work may shift to home-based (within in the Phoenix, AZ metro area) after 90 days of good performance post-training.
    • Celerion Values: Integrity Trust Teamwork Respect
    Are you ready to join our team?
    Celerion is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, genetic information, marital status, qualified protected veteran status, or disability.

    Note: To make sure you don't miss important updates from us, please check your Spam folder for emails from @celerion.com, particularly interview invitations. If you find one there, mark it as "Not Junk" to ensure future Celerion emails land in your inbox. Please note that Gmail accounts have been particularly noted as routing to Spam.

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    What this application asks

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    Resume/CV, Full name, Email, Phone, Current location, Current company, LinkedIn URL, Other URL

    • Street Address written answer
    • City written answer
    • State or Province written answer
    • Postal Code written answer
    • Country written answer
    • Are you currently employed by Celerion? choose one · optional
    • Are you authorized to work in the country for which you are applying? choose one · optional
    • Have you ever worked at Celerion or at any of its affiliates through an employment agency or as a contractor? choose one · optional
    • What is the highest level of education you have completed? written answer
    • What minimum annual salary do you require? choose one · optional
    • May Celerion contact you about future opportunities that may match your skills? choose one · optional
    • For all positions in the US and in Canada satisfactory background checks are a condition of employment. I will consent to the applicable background check if I am made and accept an offer of employment. choose one · optional
    • If you were referred by a current Celerion employee, list their name here written answer · optional
    • Do you want to receive our communications by SMS regarding your application? Text messaging rates may apply. choose one · optional
    • What is your minimum pay/salary expectation?
    • Do you possess English-Spanish bilingual fluency? yes / no · optional
    • Are you able to work on Saturdays? written answer