Study Support

As our Study Support / Patient Recruitment Co-ordinator at Innovative Trials, you are the operational engine helping drive forward our recruitment and retention programmes. Supporting a portfolio of studies within the material team, you serve as the vital link between data and high-performing projects. You will be responsible for supporting the project leads to deliver successful recruitment and retention projects all the way through from materials development, translation and fulfilment. You will empower our vendors to ensure they deliver elite-quality work within strict study timelines. Beyond this, you will act as a data specialist, mastering large-scale study trackers and documents to maintain absolute accuracy and study compliance.

Responsibilities

Study Start-Up & Strategy

• Planning: Under the guidance of the relevant project manager, the Patient Recruitment Coordinator will be responsible for preparing the client and/or vendor meeting agendas, as well as taking, filing and distributing as appropriate the minutes. Including assisting with client Kick-offs.
• Documentation: Support with the creation and maintenance of start-up materials including SWOT, Risk Assessment, study trackers and start-up checklist.
• Compliance: Support studies in line with client/vendor/internal SOPs.

Project & Data Oversight

• Project Support: Contribute during internal meetings, by providing updates on deliverables and timelines.
• Data Management: Oversee datasets and study trackers, ensuring high data quality and KPI accuracy.
• Operational Admin: Maintain accurately and timely timesheet reporting to ensure the project lead has total budget control. Have a thorough understanding of the timesheet process and codes.

Quality Management

• Performance Quality: Support with the quality review of materials throughout the development, translation or fulfilment stage. Ensure all documents are reviewed and filed in accordance with internal procedures.
• Personal Development: Proactively raise any training gaps to your line manager.
• Issue Resolution: Proactively raise vendor quality concerns or escalate them to management when necessary.

Analysis & Close-Out

• Evaluation: Support with the analysis of final study metrics and draft comprehensive closing reports.
• Improvement: Support "lessons learned" sessions and contribute to developing new business services.
• Quality: Support with study file review and filing to ensure timely close out.

Requirements

• Degree in life sciences, healthcare, or related discipline or prior experience supporting Patient Recruitment and Retention studies.
• Adaptability: ability to handle the unexpected well by managing priorities and adjust workload to accommodate changing priorities
• Attention to Detail: ability to check accuracy of documents, querying data and being inquisitive to ensure work is delivered to the highest standard
• Communication: ability to read the room and tailor the verbal and written communication to ensure that the message is clear and appropriate
• Planning & Development: plan and organise work to drive the business top priorities forward and generate impact while stretching your knowledge and continue to learn
• Leadership: showcase leadership by taking accountability and pride in the work delivered

Benefits

• Competitive Salary
• Discretionary Bonus
• People’s Pension
• Healthcare
• Life Assurance
• Flexible Working
• Flu Jab
• 24 days Annual Leave plus Bank Holidays
• Long Service Rewards
• EV Car Scheme
• Recruitment Referral Programme
• Company Events
• Free Parking
• Cycle to Work Scheme
• Employee Assistance Program (EAP)