Stylist
Description
About Stitch Fix, Inc.
Stitch Fix (NASDAQ: SFIX) Stitch Fix is redefining retail by combining human creativity with advanced data science and Generative AI. As we build the future of personalized shopping, we’re equally committed to building yours. We believe in investing in our team as much as our technology. Join us to be a trendsetter in the industry and help us redefine what’s possible for our clients, while we help you reach your full potential.
About the Role
As a Stylist at Stitch Fix, you’ll help clients look and feel their best by creating personalized style experiences that go beyond the box. You’ll leverage both live and asynchronous messaging to deepen client relationships and drive retention, helping clients build confidence and trust in their personal style.
Your style expertise, warm communication, and ability to create highly personalized experiences will help clients feel like they have a trusted Stylist at their fingertips. Whether you’re offering advice for a special occasion, helping a client complete a look, or introducing new items they’ll love, you’ll deliver joy and style while helping shape the future of the Stitch Fix client experience.
This is a remote, hourly, part-time Flex Tier Stylist role requiring 10–20 hours per week, with scheduling flexibility to align with client demand as directed by Stitch Fix.
Responsibilities
- Provide expert style guidance across evolving client channels, including messaging, chat, video, and our in-house styling platform, responding to client requests and creating personalized looks that build confidence and trust.
- Create thoughtfully styled assortments by leveraging client profiles, preferences, past purchases, style goals, and our ever-fresh inventory, crafting unique Fixes that delight and inspire clients across all shapes, sizes, gender identities, style spectrums, occasions, and lifestyles.
- Build meaningful client relationships through personalized interactions and a public-facing Stylist profile featuring your photo, which helps clients connect with you and may also be used in Stitch Fix marketing to showcase the human element of our service.
- Deliver against performance, productivity, and client satisfaction goals while identifying opportunities to strengthen client retention and Stylist-client connections and sharing insights with the broader team.
- Develop your styling expertise by participating in training and regular check-ins, staying current on company updates and fashion trends, and contributing to a supportive, collaborative styling community that embraces diverse styles and continuous feedback.
How AI and tools show up in your day-to-day work
Technology is an important part of how you’ll deliver personalized experiences at scale. You’ll use Stitch Fix’s in-house styling platform and other digital tools to understand client preferences, create personalized recommendations, communicate with clients, and work efficiently in a remote environment.
You’ll be expected to quickly learn and apply new technologies, including evolving AI-enabled tools and features, as they are introduced. You’ll use these tools to improve efficiency and outcomes while applying your own style expertise, judgment, and human connection to create an experience that feels uniquely personal to each client.
About You
This is what you’ll need to succeed in this role from day 1.
Requirements
- 2+ years of client-facing styling or apparel experience, with enthusiasm for fashion and a demonstrated ability to create positive customer experiences.
- Demonstrated success meeting or exceeding performance goals in a fast-paced, evolving environment.
- Ability to work effectively in a remote environment where business updates, expectations, feedback, and direction are primarily communicated in writing.
- Comfortable independently reviewing, understanding, and applying written information, staying informed of updates, and proactively seeking clarification when needed.
- Excellent written communication skills and the ability to build rapport and trust with clients in a virtual environment.
- Experience and confidence styling across body types, gender identities, lifestyles, style preferences, and occasions.
- Ability to rapidly adopt new tools, technologies, and processes and integrate them into your workflow with minimal downtime.
- Familiarity with Google Workspace, including Docs and Gmail, Slack, and Zoom, or the ability to quickly learn new tools and systems.
- A reliable computer with a Chrome browser and high-speed cable or fiber internet with a minimum speed of 10 Mbps.
- Strong time-management skills, including punctual attendance, accurate timekeeping, and productive work habits that meet operational requirements.
- Ability to consistently meet the 10–20 hour weekly requirement for this part-time, hourly, Flex Tier Stylist role, with scheduling flexibility to align with client demand as directed by Stitch Fix.
- A commitment to actively seeking feedback and continuously improving your work for yourself, your clients, and your team.
- Ability and willingness to maintain a public-facing Stylist profile featuring your photo, which may be used to support client relationships and in Stitch Fix marketing.
- This position may require the ability to sit for extended periods of time, use a computer or other office equipment, and communicate effectively (verbal and written).
Nice to Have
- Experience delivering personalized styling or customer experiences through digital channels such as messaging, chat, or video.
- Experience working in a remote, metrics-driven environment.
- Exposure to AI-enabled tools or technologies and an interest in using emerging technology to improve efficiency and client outcomes.
Location Eligibility
We’re currently not hiring stylists in Alaska, California, Colorado, Connecticut, Hawaii, Illinois, Maine, Massachusetts, Montana, Nevada, New Jersey, New York, Oregon, Pennsylvania, Rhode Island, Vermont, Washington, and all Non-State U.S. Territories.
You’ll love working at Stitch Fix because you will…
- Fuse human creativity and styling expertise to redefine personalized retail.
- Set a high bar for our craft and drive measurable impact across fashion, tech, and data science.
- Actively leverage AI and modern tech to evolve how work gets done.
- Lead with innovation, think boldly, and aren't afraid to challenge conventional retail norms.
- Win together in a collaborative, low-ego environment where diverse perspectives are celebrated.
- Be client obsessed by putting our customers at the heart of every decision to deliver unmatched personalization and trust.
- Support our team with competitive compensation packages, comprehensive benefits, and meaningful career growth.
Compensation
This role will receive a competitive salary and benefits. The salary for US-based employees hired into this role will be aligned with the range below, which includes our three geographic areas. A variety of factors are considered when determining someone’s compensation–including a candidate’s professional background, experience, and location. Applicants should apply via our internal or external careers site.
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Recruiters will never request payments, ask for financial account information or sensitive information like social security numbers. If you are unsure if a message is from Stitch Fix, please email careers@stitchfix.com.
Skills
As published by greenhouse · 20 questions · 5 written answers
Basics
First Name, Last Name, Email, Phone, Resume/CV, Location
Short answers (1)
- Please share the zip code you permanently reside in.
Pick from a list (14)
- Please share the state you permanently reside in.
- Will you now or in the future require visa sponsorship? (For example, H-1B or other employment-based visa application)
- How did you first hear about this job opportunity?
- Have you previously been employed by Stitch Fix in any capacity?
- Are you 18 years or older?
- Are you authorized to work lawfully in the United States for Stitch Fix?
- As part of our Stylist Remote Location Policy, this position is restricted to work conducted only from pre-approved states. Do you acknowledge and agree that all work performed for Stitch Fix must take place within an approved state, and that you will not work—either permanently or temporarily—from any of the following states or U.S. territories: Alaska, California, Colorado, Connecticut, District of Columbia, Hawaii, Illinois, Maine, Maryland, Massachusetts, Montana, Nevada, New Jersey, New York, Oregon, Pennsylvania, Rhode Island, Vermont, Virginia, Washington, or any U.S. territory?
- As a Stitch Fix Stylist, you will manage your own work schedule each week. You are expected to: Submit your schedule on time each week. Work your assigned weekly hours based on business needs. Reliably work the shifts you schedule. Communicate with your manager if an unexpected situation affects your schedule. Question: Do you understand and agree that you will be responsible for managing your schedule and reliably working the hours you commit to?
- To ensure a successful start, stylists must be available to attend their entire first week of training, with no pre-planned time off. We ask stylists to commit to working 20 hours per week during their initial four weeks. Moving forward, stylists are expected to maintain an active schedule by working a shift at least once every three days. Are you able to commit to these scheduling expectations?
- This position requires 20 hours of consistent weekly availability aligned with business needs, with actual scheduled hours varying from 0–20. Are you available to consistently work within this requirement?
- If you own your own styling service, retail store or boutique, is your intention to continue to run that service while employed by Stitch Fix?
- You will need to provide your own tech for this role, can you confirm that you have a reliable computer with a Chrome browser and high-speed cable or fiber internet with a minimum speed of 10 Mbps?
- Which onboarding date would you be available to start if selected?
- If your preferred onboarding class is full, would you like to be considered for another class?
Written answers (5)
- Based on the above information, please provide an example of how you would schedule yourself within these guidelines.
- Tell us about a time you made a customer feel valued or supported.
- Imagine you're supporting a client remotely and their feedback isn't completely clear. Your manager isn't immediately available. How would you move forward while ensuring the client has a positive experience?
- A client shares this feedback: "Everything fit, but nothing really felt like me." Write the message you would send to the client.
- Describe how you approach learning a new process or tool when most training materials and instructions are provided virtually.