Subject Matter Expert (Personal Injury Litigation)

About US:

Foundation AI is the only AI Native documents intake automation platform serving the claims and litigation industries. Founded in 2019 by a team of lawyers and data scientists, Foundation AI processes millions of documents each month for hundreds of US law firms, including many of the largest and most respected plaintiff and injury law firms in the country. Find out more at www.foundationai.com.

Job Overview:

At Foundation AI, we are seeking a highly detail-oriented and knowledgeable Subject Matter Expert (SME) to support our Legal Operations team. The primary responsibility of this role is to manage and resolve document-type queries, provide litigation and Personal Injury (PI) process guidance, and support operational quality and turnaround time (TAT) objectives.

The ideal candidate will possess a strong legal background with hands-on experience in litigation support, document review, and Personal Injury matters. This role is critical in reducing operational dependencies, improving response turnaround, and ensuring seamless delivery quality across teams.

Key Responsibilities:

Litigation & Document Review Support

• Act as the primary point of contact for all internal document-type and litigation-related queries.
• Review, classify, validate, and interpret legal documents related to Personal Injury (PI) matters.
• Provide accurate guidance to operations teams on legal document handling and process workflows.
• Support teams in identifying and resolving complex document-related issues.
• Maintain a centralized query tracker and ensure timely query resolution.

Operational Excellence & Quality Support

• Collaborate closely with Operations, QA, and Delivery teams to maintain customer TAT and quality SLAs.
• Identify recurring process gaps and recommend improvements to enhance operational efficiency.
• Support quality initiatives by assisting in error analysis and corrective action planning.
• Assist in the creation and maintenance of SOPs, process documentation, and knowledge repositories.
• Ensure compliance with established legal and operational guidelines.

Training & Knowledge Management

• Conduct knowledge-sharing sessions and support onboarding/training initiatives for new hires.
• Assist teams in understanding litigation workflows, PI documentation, and legal terminology.
• Partner with internal stakeholders to streamline process understanding and documentation standards.
• Share best practices and process updates with relevant teams regularly.

Stakeholder Management

• Coordinate with internal stakeholders for escalations and process clarifications.
• Confidently participate in internal meetings and discussions related to process quality and operations.
• Support cross-functional collaboration to improve response time and operational outcomes.

Responsibilities may be tailored based on the candidate’s experience and proficiency.

Skills & Tools :

Experience:

• Minimum 2+ years of experience in legal operations, litigation support, or document review.
• Hands-on experience working on Personal Injury (PI), Claim Litigation matters and legal documentation.
• Strong understanding of litigation workflows and legal processes.

Communication & Interpersonal Skills:

• Excellent verbal and written communication skills.
• High attention to detail and accuracy in reviewing legal documents.
• Ability to work collaboratively in a fast-paced operational environment.

Technical Skills:

• Proficiency in Microsoft Office Suite, particularly Excel and documentation tools.
• Familiarity with document review and legal platforms such as Relativity, Canopy, 4IG, E-Discovery tools, or similar applications is preferred.
• Exposure to AI-enabled legal/document processing environments is an added advantage.Preferred:
• Experience supporting US legal processes and Personal Injury cases.
• Prior experience handling operational or process-related queries within legal services environments.
• Experience conducting knowledge transfer (KT) or training sessions

Education: A Bachelor’s degree or equivalent qualification even LLB (minimum 12+3 years of formal education) in any discipline is required.

Why You'll Love Working With Us
We believe great work happens when people feel valued, heard, and supported — and we're proud of the culture we've built together, no matter where in the world our team calls home.

This year, we were recognized as #49 on Forbes' list of America's Best Startup Employers — a reflection of the environment we've worked hard to create and the people who make it thrive.

But recognition from the outside only tells part of the story. What matters most to us is what our own team says. In our latest internal Gallup engagement survey, our employees gave us strong marks across the board — and we don't just celebrate those results, we act on them. Employee feedback directly shapes how we improve our workplace, from the way we support wellbeing to how we grow careers and build community across our global team.

When you join us, you're joining a company that listens, adapts, and invests in getting better — because we know our people are the reason we succeed.

Our Commitment
Foundation AI is an equal opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic. Our hiring decisions are based solely on qualifications, merit, and business needs at the time.

For any feedback or inquiries, please contact us at careers@foundationai.com

Learn more about us at www.foundationai.com