Success Manager

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Success Manager based in Brazil.

This is a fully remote, full-time opportunity focused on owning the complete post-sale client experience, from onboarding through retention and long-term success.
You will manage a portfolio of approximately 20–30 active clients, building trusted relationships with founders and executive stakeholders.
The role combines client success, cold email campaign strategy, operational problem-solving, and technical troubleshooting.
You will diagnose campaign performance, improve deliverability, optimize messaging, and proactively address risks that could affect client satisfaction.
You will also help create scalable processes, documentation, playbooks, and operational standards as the business grows.
Working closely with developers, outreach specialists, and senior leadership, you will have significant autonomy and ownership over client outcomes.
This role is ideal for someone who thrives in fast-moving startup environments and enjoys turning complex challenges into measurable results.

• Own the end-to-end client success journey for a portfolio of approximately 20–30 active clients, serving as the primary point of contact throughout onboarding, delivery, retention, and ongoing account management.
• Lead onboarding calls, strategy sessions, and recurring client meetings while building strong relationships with founders, executives, and other key stakeholders.
• Monitor client health, satisfaction, campaign performance, and delivery quality, proactively identifying risks and implementing strategies to prevent churn.
• Review and optimize cold email campaigns, diagnosing issues related to deliverability, inbox placement, domain health, prospect list quality, messaging, and overall campaign effectiveness.
• Conduct quality assurance before campaign launches and continuously recommend improvements based on campaign data and client objectives.
• Partner with developers and outreach specialists to resolve technical, infrastructure, and campaign execution issues and ensure consistent client outcomes.
• Build and maintain scalable documentation, playbooks, SOPs, SLAs, and client health frameworks that improve delivery consistency as the organization grows.
• Report directly to senior leadership on client health, delivery performance, risks, opportunities, and operational improvements.
• Use performance metrics such as retention, campaign results, deliverability, client satisfaction, SLA compliance, and business outcomes to measure and improve success.

Requirements

• Proven experience in Client Success, Client Delivery, Operations, Account Management, or a closely related function.
• Previous experience working in a startup or early-stage environment where adaptability, autonomy, and ownership are essential.
• Experience with cold email agencies, lead generation, outbound sales, B2B SaaS, or service-based businesses.
• Hands-on knowledge of cold email strategy, deliverability, inbox warm-up, email copywriting, prospect list quality, and campaign optimization.
• Ability to write, review, and improve cold email copy based on performance and client objectives.
• Understanding of APIs, automation workflows, and data integrations, with the ability to collaborate effectively with technical teams.
• Practical experience using AI tools to improve operational efficiency and streamline workflows.
• Strong stakeholder management, communication, problem-solving, and decision-making skills.
• Excellent written and verbal English, with confidence communicating directly with founders, executives, and technical teams.
• Ability to balance strategic thinking with hands-on execution and take ownership of results without relying on fully established processes.
• Nice to have: experience with platforms such as Instantly, Smartlead, Apollo, HubSpot, or Salesforce.
• Nice to have: experience developing client success playbooks, delivery frameworks, SOPs, or scalable operational processes.

Benefits

• Fully remote, full-time position.
• Flexible working environment with client meetings scheduled across U.S. time zones.
• High level of ownership over client success, delivery, and operational improvements.
• Direct exposure to founders and senior leadership in a fast-growing startup environment.
• Opportunity to build scalable client success processes and systems from the ground up.
• Strong blend of client strategy, operations, technical problem-solving, and business impact.
• Career growth opportunities toward roles such as Head of Client Success, Director of Client Delivery, Operations Lead, Chief of Staff, or Customer Success Director.
• Opportunity to work closely with cross-functional teams and contribute directly to company growth.

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

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