Summer Server
The Summer Server is responsible for providing excellent customer service to our members and guests. The Summer Server is a direct point of contact with the members, answering any questions regarding food and drink menu items, while providing consistent and constant attention, ensuring that all members and guests are given priority. The performance of a Summer Server reflects directly on the overall member’s food and/or drink experience. The Summer Server must be friendly, outgoing and communicate well. Organization is key, and the Summer Server must be prepared to take orders in a high paced and physically challenging environment.
Duties / Responsibilities
- Works all shifts in the outdoor weather around the pool areas for shifts up to 8 hours
- High customer service and attention to each member making sure to acknowledge each member within 30 seconds of reaching the server’s designated area, being available to take initial orders within 2 minutes, and continuously following up with the member throughout their visit
- Anticipates any requests from members before they are made; with a smile
- Drives sales by memorizing all food and drink menus for ingredients and options available
- Learns member names and food and drink preferences whenever possible
- Works diligently and communicates efficiently with other Food + Drink staff to help coordinate member orders for food from the kitchen
- Follows all cash handling policies as outlined by Woodside
- Utilizes the POS system for all purchases through MICROS
- Secures upfront authorization of payment from members of all sales whether by membership account, credit card or cash
- Keeps track of number of drinks served per customer – ensures that they do not exceed the allotted number of drinks
- Evaluates members to determine if they have reached their limit and if they are capable of driving
- May at times be asked to support special events within Club
- Maintains clean, organized and visually appealing areas in and around all food + drink outlets
- Moves throughout the shift with purpose
- Attends to all members and/or guests
- Complies with Club’s employee handbook manual, departmental policies and procedures and with all applicable federal and state employment laws
- All other duties as assigned