Summer Street Apts. -Housing Support Specialist

Join Our Team at Summer Street Apartments!

Summer Street Apartments is redefining supportive housing in New England. Opened in October 2025, this state-of-the-art community features 176 one-bedroom apartments and is the largest permanent supportive housing apartment building in New England!

Position: Housing Support Specialist

Report to: To be determined

Purpose of Position: Provides on-site support and assistance for residents and property operations at Summer Street Apartments permanent supportive housing program during weekends. Individuals working in this position are

designated as essential personnel are expected to report to and remain at work during inclement weather and early release days to support essential business functions.

Shifts Available:

Part-time

2nd Shift Saturday & Sunday 4pm-12am

Duties and Responsibilities:

· Advocates for the mission of the organization and promotes and upholds the agency’s values, by delivering services with safety, respect and effectiveness.

· Follows all policies and procedures of the organization.

· Resident Support:

• Promotes a safe, calm, and respectful environment, and serves as a professional point of contact to residents, by actively engaging them, using a client-centered and trauma informed approach.
• Responds and assesses emergency, safety and/or crisis situations, utilizing non-violent crisis intervention techniques and ensures a timely and respectful resolution in alignment with housing policies and procedures. Coordinate with on-call staff and/or emergency services.
• Interact with emergency personnel to facilitate services while protecting resident confidentiality in accordance with state and federal laws.

· Operational Support:

• Respond, assess and triage maintenance/facility issues or safety concerns. Determine immediate course of action by following policies/procedures for level of urgency and resolution.
• Responds to resident apartment lockouts as well as other minor maintenance / facilities issues.
• Completes regular security checks inside and outside the facility in accordance with established protocols.

· Performs record keeping and data entry in a timely and accurate manner, including daily logs, incident reports, worker orders and other required data entry/documentation.

· Performs other duties as assigned.