SUPAPSUP - Supervisor, Applications & Support

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RAYUS Radiology is looking for a Supervisor, Applications & Support to join our team. We are challenging the status quo by shining light on radiology and making it a critical first step in diagnosis and proper treatment. Come join us and shine brighter together! As a Supervisor, Applications & Support, you will be responsible for providing strategic functional and day-to-day leadership of the non-IT Applications & Support team, which is responsible for data integrity, workflow optimization, and system support. This role ensures timely issue resolution, oversees user access management, and guides the team through complex data flow and system challenges. This non-IT role collaborates with leadership and IT to implement enhancements, strengthen operational efficiency, and lead training efforts in support of the rollout of new tools, features, and best practices.

This is a full-time position working 40 hours per week. Shifts are from 8:30am-5:00pm.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

(85%) Administrative and Operational Duties

1. Oversee the accuracy and integrity of data by regularly validating via reporting and approving updates performed by the team.
2. Manage payroll-related responsibilities, including reviewing and approving team timecards, monitoring attendance, and ensuring accurate and timely submission on payroll data.
3. Provide high-level support and serve as an escalation point for complex issues.
4. Identify, recommend and lead improvements in workflows to increase efficiency.
5. Collaborate closely with IT and cross functional teams to troubleshoot, escalate and resolve interface system or data flow issues.
6. Coordinate and provide oversight for departmental projects, ongoing initiatives and process improvement activities.
7. Maintain proactive and consistent communication with leadership, providing updates on team performance, recurring issues, risks and opportunities for improvement.
8. Create and maintain workflow documentation, training materials, and support resources used across multiple departments.
9. Monitor departmental performance through auditing, productivity reporting, and oversight of the phone dashboard

(10%) Team Member Leadership

1. Support and enhance team performance through scheduling and leading consistent team meetings and individual team member 1:1 meetings to provide mentorship, share best practice
2. Train and develop both current team members and new hires
3. Assist in the recruitment and hiring process as appropriate

(5%) Other tasks and projects as assigned