Superintendent of Training - Rail Maintenance

At the MBTA, we envision a thriving region enabled by a best-in-class transit system. Our mission is to serve the public by providing safe, reliable, and accessible transportation. MBTA’s core values are built around safety, service, equity, sustainability, culture, and accessibility, and each employee that works for the MBTA performs their roles based on our vision, mission, and values. This includes attendance, participation, and contribution in local safety committee meetings as needed.

The Superintendent of Training – Rail Maintenance will be responsible for the development, implementation, oversight, and continuous improvement of training programs for Rail Maintenance employees. This position ensures employees receive comprehensive and effective training in safety, technical skills, maintenance procedures, regulatory requirements, and industry best practices while supporting operational efficiency and cost-effective maintenance practices.

• Supervise training facilities and ensure instructional materials, equipment, and testing resources are properly organized, maintained, and available.
• Analyze the effectiveness of training programs and implement updates, revisions, or corrective actions as needed.
• Develop and implement training modules to support vehicle innovations, modifications, system upgrades, and the procurement and introduction of new vehicles.
• Maintain current training methods and industry best practices through ongoing communication and collaboration with educational institutions, manufacturers, vendors, and other industry resources.
• Develop, maintain, and monitor a comprehensive training tracking matrix to ensure Rail Maintenance employees remain current with required training, qualifications, certifications, and regulatory requirements.
• Plan, coordinate, and schedule training programs in collaboration with carhouse superintendents, supervisors, forepersons, and other operational stakeholders.
• Assist in developing and applying evaluation criteria to assess the qualifications, technical knowledge, and competencies of prospective and existing maintenance personnel.
• Represent Rail Maintenance Training when interfacing with other transportation agencies, governmental and regulatory agencies, educational institutions, vendors, and professional organizations.
• Develop and deliver classroom, practical, and hands-on technical training as required.
• Review work rules, maintenance practices, training requirements, and related processes to identify opportunities to improve efficiency, effectiveness, and workforce readiness.
• Monitor employee training performance and identify the need for refresher training, remedial instruction, or additional qualification training.
• Support the development, revision, and implementation of standardized maintenance procedures, technical instructions, lesson plans, and training materials.
• Coordinate training associated with new equipment, technologies, vehicle modifications, maintenance procedures, safety requirements, and regulatory changes.
• Work closely with Rail Maintenance leadership to identify current and future training needs and ensure training priorities align with operational requirements.
• Drive an Authority or personal vehicle, when authorized, to visit work locations and respond to emergencies, operational needs, training activities, or special events.
• Respond to inquiries from employees, customers, vendors, and other stakeholders in a professional and courteous manner.
• Respond, directly or through designated personnel, to emergencies twenty-four (24) hours per day, seven (7) days per week, as required.
• Uphold the rights and interests of the Authority while developing and maintaining effective working relationships with employees, labor representatives, and management.
• Assist in workforce management by ensuring the fair and consistent application of and adherence to Authority rules, regulations, policies, procedures, and applicable collective bargaining agreements, including policies related to Equal Employment Opportunity, Anti-Discrimination, Anti-Harassment, and Anti-Retaliation.
• Perform related duties, assignments, and special projects as required.

Supervision

• None

• A Bachelor’s Degree from an accredited institution in Engineering, Engineering Technology, or a related field.
• Six (6) years of progressively responsible experience in vehicle, rail vehicle, transit vehicle, or heavy-duty fleet repair and/or maintenance.
• Demonstrated supervisory experience overseeing maintenance, technical, or operational personnel.
• Proficiency with Microsoft Word, Excel, database applications, PeopleSoft, or similar business systems.
• Strong organizational, analytical, quantitative, multi-tasking, and time-management skills.
• Excellent customer service, presentation, communication, and conflict-resolution skills.
• Ability to handle sensitive and confidential information in an appropriate and professional manner.
• Ability to provide internal and external customers with courteous, professional, and responsive service.
• Ability to supervise, lead, and work effectively with a diverse workforce.
• Ability to respond to emergencies on a twenty-four (24) hour, seven (7) day per week basis, as required.
• Ability to pass required background screenings, including a Criminal Offender Record Information (CORI) check, and meet the MBTA’s medical requirements, including a physical examination and drug and alcohol screening.
• Satisfactory work history, including overall employment, job performance, discipline, attendance, and safety records. For internal candidates, this requirement applies to the two (2) years immediately preceding the closing date of the posting. Infractions or offenses occurring after the posting closes and prior to the filling of a vacancy may preclude a candidate from further consideration.

• A High School Diploma or equivalent (G.E.D.) from an accredited institution, with an additional seven (7) years of experience in vehicle, rail vehicle, transit vehicle, or heavy-duty fleet repair and/or maintenance, may be substituted for the required Bachelor’s Degree.
• Candidates must be able to comprehend, communicate, and respond to instructions, orders, signs, notices, inquiries, and other job-related communications in English.

Job Conditions:

• Ability to effectively read, comprehend, communicate, and respond to instructions, orders, signs, notices, inquiries, etc. in English.
• Be at least eighteen (18) years of age, except if participating in an approved high school internship / co-op program.
• Ability to commute to assigned work locations in the Boston, MA metro area, as required by the role.
• Ability to provide internal and external customers with courteous and professional experiences.
• Ability to work effectively, independently, and as part of a diverse workforce team (or supervise, if required).
• Ability to uphold the rights and interests of the MBTA while building and maintaining effective relationships with employees and co-workers.
• Ability to adhere to rules, regulations, collective bargaining agreements (if applicable), and policies of the MBTA, including the EEO, anti-discrimination, anti-harassment, and anti-retaliation policies.
• Have a satisfactory work record for the two (2) years immediately prior to the closing date of this posting (unless if current student or recent graduate), including overall employment, job performance, discipline, and safety records (infractions and/or offenses occurring after the closing of the posting and before the filling of a vacancy may preclude a candidate from consideration for selection).
• Ability to pass a Criminal Offender Record Information (CORI) check, comprehensive background screening, and / or medical Clinic screening, potentially including physical examination and drug and alcohol screenings.
• Ability to work all shifts and / or locations assigned, directed, or necessary for this position, including (for some transit / operations roles) up to twenty-four (24) hours per day, seven (7) days per week as necessary to accommodate severe weather conditions, emergencies, or any other circumstances that may potentially impact service or the safety of service.
• Intern / co-op staff must be enrolled full or part-time in an accredited educational program and maintain a cumulative GPA of at least 2.5 for the entire duration of the internship / co-op. Additionally, interns / co-ops must have valid work authorization and U.S. Social Security Number prior to starting pre-employment screenings / pre-boarding, working in their positions, and throughout the duration of their program.

Disclaimers and Definitions:

1. General Disclaimer: The statements contained in this job description are intended to describe a summary, general nature, and complexity of typical job functions and do not represent an exhaustive list of all duties, tasks, and responsibilities required of staff assigned to this position.
2. Application Completion: It is each applicant’s responsibility to ensure application details are entered completely and correctly, including updated work and education histories (past and current). Incomplete applications may not be considered. Attachments do not substitute for application fields. The recruitment team does not have access to existing employee data / history.
3. Application Deadlines: Applicants should apply as soon as possible, as the MBTA may stop considering applicants after a sufficiently large applicant pool is established.
4. Work Environment: The physical demands and work environment characteristics described here-in are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations can be made to enable individuals with disabilities to perform essential functions. See job description for role-specific requirements.
5. Work Eligibility: All employees must be legally authorized to work in the United States and on an unrestricted basis. The MBTA does not have an employer work sponsorship program. However, if you have unrestricted work authorization, or are sponsored by a separate entity, you are welcome to apply. Further, all persons hired will require a U.S. Social Security Number prior to starting the position and employees will be required to complete a Form I-9 to verify their identity and eligibility to work in the U.S.
6. Interviews: Candidates should ensure they arrive on time, are prepared, can remain for the duration, and if remote, are in a quiet place without distraction, for the interview. Candidates who do not attend their interview without advance authorization, including an email confirmation of a rescheduled time/date from Human Resources, will be considered a no-show and disqualified from consideration for the position. Related to rescheduling, on a one-time basis, and due to something emergent, you may be allowed to reschedule the interview. In addition, Human Resources may require documentation supporting the request. However, should you need to reschedule, you will need to contact your Recruiter directly by email.
7. Safety Sensitive Positions: Employees working in this classification will be subject to periodic physical examinations plus random drug and alcohol testing.
8. On-call or 24/7 Positions: Employees working in this classification must be available to respond to page / text / call and report to work as determined by assigned department or the Authority.
9. Essential / Emergency Staff: During declared "states of emergency," employees working in this classification are required to report to work for their assigned work hours or as directed by management.
10. ADA Accommodations: The MBTA makes reasonable accommodations for applicants with disabilities. If you require an accommodation during this process, please contact the MBTA's ADA Unit at 617-222-5751 or hradaaa@mbta.com.
11. Diversity, Equity, and Inclusion: The MBTA is an Equal Employment Opportunity Employer. For terms, descriptions, and definitions related to diversity, equity, inclusion, veteran status, and immediate family members that you may find on the application form, please visit .
12. Intern / Co-Op Benefits: Employees taking part in an internship or co-op at the MBTA are eligible to receive accrued paid sick leave as well as a monthly transportation pass, based on the city from which the intern / co-op commutes to work, at no cost. However, no additional benefits are currently offered for interns or co-ops.