Supervisor, Accounting Operations

Summary

The Supervisor, Accounting Operations leads a team responsible for accurate, timely, and compliant execution of critical accounting operations that support the credit union’s financial integrity, operational efficiency, and member service outcomes.

The position oversees daily workflows across check processing, remote deposit and ACH activities, wire preparation and balancing, card settlement and reconciliation, payroll accounting, ATM, teller, branch, and vault balancing, vendor payments and expense management, tax withholding and submission, and Federal Reserve-related compliance activities.

This role supervises staff performance, monitors controls, resolves operational issues, supports audits and regulatory requirements, and drives continuous improvement in processes, systems, and service delivery.

Essential Functions

• Supervise the day-to-day operations of the Accounting Operations team, including workflow distribution, priority setting, scheduling, quality review, and issue resolution to ensure timely and accurate completion of assigned responsibilities.
• Oversee processing and reconciliation activities for checks, remote deposit and ACH, wire preparation and balancing, card settlement, payroll accounting, ATM, teller, branch, and vault balancing to maintain strong internal controls and accurate financial records.
• Review and support vendor payments and expense management activities, including systems such as Avid and Concur, ensuring appropriate approvals, coding accuracy, timely payment, and compliance with internal policies.
• Ensure compliance with applicable accounting standards, internal controls, IRS tax withholding and submission requirements, Federal Reserve regulations, and other regulatory or audit expectations relevant to assigned operations.
• Monitor balancing, exception items, outstanding reconciling entries, and operational variances; conduct root cause analysis; implement corrective actions; and escalate material risks, losses, or control concerns as appropriate.
• Coach, train, and develop team members by setting clear expectations, providing feedback, reinforcing procedures, supporting skill development, and addressing performance or conduct issues in partnership with leadership and Human Resources as needed.
• Support implementation, maintenance, testing, and updates of accounting operations systems and related processes, including management and use of FloQast for close management, reconciliations, task tracking, and documentation; participate in change initiatives; validate results; and help ensure effective adoption with minimal operational disruption.
• Identify, evaluate, and promote appropriate use of artificial intelligence and automation within accounting processes to reduce manual effort, strengthen review procedures, improve data accuracy, enhance variance analysis, and increase efficiency and effectiveness while maintaining required controls and oversight.
• Collaborate with Finance, Retail, Operations, Information Technology, vendors, and other internal partners to resolve issues, improve processes, and support organizational priorities while maintaining a strong service orientation toward internal and external stakeholders.