Supervisor - Accounts Receivable

At Franklin Templeton, we believe success is built through powerful partnerships. As a forward‑thinking asset manager, we build dynamic relationships with clients, understand their goals, and navigate complex markets together. We leverage cutting‑edge strategies and deep insights to unlock opportunities for long‑term wealth creation. Our talented, global teams bring expertise that is both broad and unique.

From our welcoming, inclusive, and supportive culture to our globally diverse business, we offer opportunities not only to help you reach your potential, but also to contribute to our clients’ success.

Job Summary

• The individual is responsible for overseeing the daily, monthly and periodic work completed by the department. This includes working directly and interacting with other Supervisors in the Global team, Billing Analysts, Specialists and Accountants. He/she ensures that fees are processed in a timely and accurate manner. In addition, he/she coordinates and processes all printing and distribution of client’s invoices and supporting documentations as well as all direct communications (phone, e-mail and fax) with clients. The Supervisor also has the responsibility of working on special projects and assignments as needs dictate.

Job Duties/Responsibilities

Daily Responsibilities

• Adherence to daily/weekly/monthly/quarterly SLAs.
• Reviewing and approving client fee calculations, Market Value data (internal or Custodian) prior to processing in Billing and Accounting system.
• Reviewing and approving payment application/client fee refunds in Accounting system.
• Reviewing and approving setup of new Clients and changes to existing ones in Billing and Accounting system.
• Monitors and oversees mailing of invoices to clients.
• Customer service - ensure requests are responded to appropriately and in a timely manner. Play a key role in escalating, creating awareness and resolving customer request/concerns.
• Liaising with front office and other cross functional departments.
• Responsible for ensuring adherence to controls, policies and procedures. Identifies/suggests process improvements.

Other Responsibilities

• Manage workload for team members and proposing/implementing reallocation if required.
• Participate in the review and development of departmental policies and procedures.
• Attend on boarding of all New Domestic Separate Accounts as well as coordinate on Asia’s New Separate Accounts.
• Team development and performance management - work with individual team members to help them develop learning and career plans and follows up to guide development and measure progress.
• Prepare and implement cross-training plans.
• Review for quality of work (performance measurement).
• Ensure that staff performance issues are resolved and appropriate career feedback is provided at all levels within the department.
• Participate in departmental projects and testing for upgrades of our internal systems.
• Coordinating with internal/external auditors.
• Review and submit supporting document for audit.
• Review and upload manual journal entries where necessary.
• Support month end process.
• Perform monthly/quarterly analysis on fee variance.
• Support in payment dispute resolution.

Monthly Responsibilities

• Assist in creation of fee reports and fee review/controls processes.
• Participate in internal customer meetings to better understand requirements and challenges.
• Create and execute test plans.
• Act as a project lead of departmental system automation projects and other process related projects.
• Analyze workflow and systems to make recommendations for implementing improvements.
• Train new staff members.

Requirements

Knowledge, Education, and Experience

• This position requires a CA inter/master’s degree in accounting or business with coursework in intermediate and advanced accounting.
• At least five years of financial accounting experience preferably within multi-national organization, in a team lead role.
• Professional certifications in finance and technology (e.g., CFA, CPA, Python, SQL) is preferred.
• Proven experience in a techno-functional role within the finance industry is preferred.
• Proficiency in AI tools such as Python, Macros, Altris, and SQL is preferred.
• Ability to maintain updated knowledge of procedures, products, and activities assigned.
• Experience with automated financial systems, including a general ledger, is required.
• Experience with Microsoft Office.
• Experience of working with Business Partnering and US/ European/Canadian clients is mandatory.
• Experience in completing a project as a lead / team member, would be viewed favorably.

Additional Desirable Qualifications

• Professional certifications in finance and technology (e.g., CFA, CPA, Python, SQL).
• Assertive and Ability to work with and influence people at all levels of the organization.

Skills and Abilities

• Proficiency in Excel, Word, PowerPoint and Outlook is mandatory.
• Logical thinking and ability to understand and solve complex mathematical problems.
• Must be systems savvy.
• Ability to be flexible and able to work as part of a team.
• Good Organizational skills and Ability to communicate effectively both orally and in writing and to establish and maintain cooperative working relationships with persons contacted in the course of performing assigned duties.
• Strong attention to detail.
• Ability to maintain updated knowledge of procedures, products and activities of assigned area.
• Ability to adhere/respond to established time frames and schedules.
• Ability to work independently.
• Ability to exercise independent judgment consistent with department guidelines.

Problem Solving and Decision Making

• Ability to solve routine department problems or customer issues with little direction.
• Develops solutions to a variety of complex problems; ensures solutions are consistent with organization objectives.

Note: The above statements are intended to describe the general nature and level of work being performed by incumbents. They are not intended to be an exhaustive list of all responsibilities, duties and skills required by all incumbents. Incumbents may perform other duties as assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Management retains the right to add to or change the duties of the position at any time.

Work Shift Timings - 2:00 PM - 11:00 PM IST

At Franklin Templeton, we believe your benefits should support your life, your goals, and your future. That’s why we offer a comprehensive Total Rewards package designed to help you thrive both personally and professionally.

Highlights of our benefits include:

• Professional development growth opportunities through in-house classes and over 150 Web-based training courses
• An educational assistance program to financially help employees seeking continuing education
• Medical, Life and Personal Accident Insurance benefit for employees. Medical insurance also cover employee’s dependents (spouses, children and dependent parents)
• Life insurance for protection of employees’ families
• Personal accident insurance for protection of employees and their families
• Personal loan assistance
• Employee Stock Investment Plan (ESIP)
• 12 weeks Paternity leave
• Onsite fitness center, recreation center, and cafeteria
• Transport facility
• Child day care facility for women employees
• Cricket grounds and gymnasium
• Library
• Health Center with doctor availability
• HDFC ATM on the campus

Franklin Templeton is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and existing employees, and we evaluate qualified applicants without regard to ancestry, age, color, disability, genetic information, gender, gender identity, or gender expression, marital status, medical condition, military or veteran status, national origin, race, religion, sex, sexual orientation, and any other basis protected by federal, state, or local law, ordinance, or regulation.

Artificial intelligence or automated tools may be used to assist in the screening, assessment, or selection of applicants for this position.