Supervisor, Benefits Administration Services

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them.

You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Job Track Description:

• Is accountable for functional, operational, and/or program management.
• Coaches their team to achieve performance goals.
• Manages performance appraisals and pay reviews.
• Conducts supplemental training for 3 or more employees.
• Manages hiring and termination actions.

General Profile

• Supervises daily tasks of complex business, technical support, or production teams.
• Responsible for the success of up to 15 team members
• Works within established precedents and practices.
• Examines information to solve ongoing problems.
• Ability to perform work unsupervised.

Functional Knowledge

• Coaching & Develop
  • Coach associates using the coaching model
  • Develop the next wave of leaders
  • Hold associates accountable to standards
• Data Driven
  • Review reports
  • Analyze data for trends and defects
  • Make decisions based on information
• Ownership & Accountability
  • Own all issues
  • Identify root cause
  • Develop action plans
  • Execute on plan
• Proactive v. Reactive
  • Raise the issue as soon as you become aware
  • Communicate through out resolution
  • Identify current and future impact
  • Implement and scale controls
• Client & Industry Expertise
  • Understand Client expectations
  • Be the expert
  • Model performance and behaviors

Business Expertise

• Requires broad technical expertise and Benefits and Human Resource Administration knowledge.
• Preferred White Glove experience
  • Retirement Case Administration
  • Beneficiary Support

Impact

• Impacts a team, by example, through the quality service and information provided.

Leadership

• Provides daily team supervision. (e.g., coaching on performance, coordinating activities, checking on quality, and work progress)

Problem Solving

• Solves problems and evaluates possible solutions using technical experience and precedents.

Interpersonal Skills

• Uses tact to exchange ideas and information concisely and rationally.

Responsibility Statements

• Supervises the day-to-day activity of the Benefits and Human Resource Administration department.
• Ensures on-going performance, meets established guidelines, provides coaching and feedback, and conducts annual performance reviews.
• Facilitates resolutions to complex problems and escalations.
• Ensures all levels of service are met as per client expectations.
• Ensures appropriate staffing levels and facilitates the allocation of work.
• Interfaces with the client to identify and resolve on-going issues.
• Performs other duties as assigned.
• Complies with all policies and standards.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form. You may also click here to access Conduent’s ADAAA Accommodation Policy.

At Conduent, we value the health and safety of our associates, their families and our community. Under our current protocols, we do not require vaccination against COVID for most of our US jobs, but may require you to provide your COVID vaccination status, where legally permissible.