Supervisor Call Center HOME OFFICE

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them.

You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

We offer:

Performance Bonus 21%

Food coupons

Saving funds

Christmas Bonus

Law benefits

Job Description

• Responsible for the delivery of the KPIs of the immediate team, including quality, productivity and compliance parameters.

• Delivers regular and timely coaching and feedback to the team members to enhance performance.

• Ensures proper and timely dissemination of all processes and business updates to the team, based on client requirements.

• Supervises the team members, identifying and addressing developmental issues, coaching opportunities and recommending training interventions.

• Accountable for analyzing known best practices for continuous improvement.

• Responsible for the enforcement of organizational policies and procedures to ensure compliance.

Job Requirements

• Bachelor’s degree in administration (is a plus) or related experience

• + 2 years of experience in a supervisor/team lead/ position for a call center operation

• Able to manage large group of people

• Fluent English

• Prepare reports

• Excellent communications skills

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form. You may also click here to access Conduent’s ADAAA Accommodation Policy.

At Conduent, we value the health and safety of our associates, their families and our community. Under our current protocols, we do not require vaccination against COVID for most of our US jobs, but may require you to provide your COVID vaccination status, where legally permissible.