Supervisor, Cash Applications

Company Overview

National Partners in Healthcare (NPH) is a progressive healthcare company specializing in anesthesiology. We partner with physicians and health systems to deliver high quality care, aligning synergies and best practices to achieve superior outcomes. As a leader in the industry, we believe in developing a foundation of trust, transparency, and excellence in everything we do. The success of our company has created excellent career advancement opportunities that support a healthy work/life balance.

POSITION SUMMARY:

The Cash Applications Supervisor is responsible for the day-to-day supervision of the Cash Applications team, ensuring the accurate and timely posting of payments, contractual adjustments, refunds, payment variances, and credit balance resolution. This position oversees daily workflow, monitors staff productivity and quality, provides coaching and training, and ensures compliance with departmental policies and established performance standards. The Supervisor serves as the first point of escalation for operational issues and works collaboratively with leadership to support departmental goals and continuous process improvement.

Essential Duties and Responsibilities:

Daily Operations

• Supervise the daily workflow of the Cash Applications team to ensure work is completed accurately and within established productivity standards.
• Monitor work queues and distribute assignments to balance workloads and meet departmental service levels.
• Review payment posting, contractual adjustments, refunds, and credit balance activities for accuracy and timeliness.
• Resolve routine operational issues and escalate complex issues to department leadership when appropriate.
• Monitor daily production and quality metrics and provide timely feedback to staff.

Staff Leadership

• Provide day-to-day supervision, coaching, mentoring, and guidance to Cash Applications staff.
• Assist with interviewing, onboarding, and training new employees.
• Conduct regular one-on-one meetings and provide ongoing performance coaching.
• Assist the Director with employee evaluations and performance improvement plans.
• Promote employee engagement and foster a collaborative team environment.

Quality & Compliance

• Ensure departmental policies and procedures are consistently followed.
• Perform quality audits of payment posting and refund activities.
• Identify trends or recurring errors and provide corrective coaching.
• Maintain compliance with payer requirements, organizational policies, HIPAA, and regulatory standards.

Process Improvement

• Recommend workflow improvements that increase efficiency and accuracy.
• Participate in departmental process improvement initiatives.
• Assist in implementing new procedures and workflow changes developed by leadership.
• Support system enhancements, testing, and staff education.

Collaboration

• Serve as the primary operational resource for staff regarding payment posting questions.
• Work closely with Billing, Accounts Receivable, Managed Care, Finance, and Patient Access to resolve operational issues.
• Escalate payer trends and reimbursement concerns to the Director for further analysis.
• Maintain effective working relationships with internal departments and external business partners.

Reporting

• Review daily productivity and quality reports.
• Monitor departmental KPIs and communicate performance results to leadership.
• Assist with preparing routine operational reports.
• Track team attendance, scheduling, and workload distribution.

• Maintain strictest confidentiality.
• Participate in special projects, as assigned.
• Adhere to all company policies and procedures.