SUPERVISOR CB
Summary
Supervise valet parking staff, ensure smooth operations, train attendants, and maintain high customer service standards at hotels and events in Miami.
1ST CLASS PARKING is a fast-growing Valet Parking company with more than 15 years of experience, providing its services to high-end Hotels, Condominiums, and special events in Miami three-county area.
We are looking for a Supervisor to join our team. We are looking for service-minded individuals who are committed to providing outstanding customer satisfaction, team player, highly motivated, energetic, that love cars and are interested in working Full-time.
Supervisor are expected to:
- Oversee the daily operations of the valet parking service.
- Supervise valet attendants to ensure smooth and efficient service.
- Maintain a high standard of customer service and ensure guests receive a positive first and last impression.
- Monitor vehicle flow, ensuring timely parking and retrieval.
- Train new valet attendants on company procedures, safety protocols, and customer service expectations.
- Enforce company policies and ensure compliance with safety regulations.
- Handle customer complaints and resolve issues promptly and professionally.
- Conduct regular inspections of the valet area to maintain cleanliness and organization.
- Manage and secure vehicle keys, ensuring proper tagging and storage.
- Report any incidents, accidents, or operational challenges to upper management.
- Assist with valet parking duties during peak hours if needed.
- Ensure valet attendants adhere to dress code and maintain a professional appearance.
- Schedule is 40 hours per week from 3 pm to 11 pm with 1 shift from 11 pm to 7 am ( including weekeneds )
- Hotel experience a plus.