Supervisor – Credit & Collection

The Supervisor, Credit & Collections – First-Aid leads a team of Analysts and Senior Analysts responsible for National, Retail, and Wholesale customer portfolios. This role establishes clear collection strategies, portfolio priorities, service standards, and escalation paths to improve cash flow, reduce aged receivables, resolve disputes, and protect customer relationships. The Supervisor provides daily operational leadership across account reviews, customer outreach, credit risk monitoring, dispute management, payment commitments, unapplied cash, deductions, and complex account reconciliation. The role ensures analysts maintain complete account documentation, execute timely follow-up, and apply consistent collection practices based on customer segment, contractual terms, risk, and aging. Working closely with Sales, Customer Service, Billing, Cash Application, Finance, Operations, and IT, the Supervisor addresses root causes of nonpayment, including pricing, tax, proof-of-delivery, EDI, consolidated billing, portal, remittance, and master-data issues. The position supports month-end close, reconciliations, internal controls, management reporting, audit readiness, and continuous improvement while developing team capability and accountability.

Pay & Benefits\:

On the job training & great hourly pay + 401K with Company Match, Profit Sharing, Health Insurance, Employee Assistance Program, Life Insurance, Paid Time Off, Direct Payroll Deposit, Tuition Reimbursement, 30% Employee Discount, Employee Referral Bonuses.

What’s in it for you?

Training\:

Our Team Partners receive ongoing cross-training, exposing them to different department areas. Cross training enhances their performance and assists them with their career potential and advancement.

Work Life Balance\:

We offer up to 40-hours a week!

Career Growth\:

Some companies like to promote from within, we love to!

Culture\:

Our family culture is what makes UniFirst First Aid + Safety an organization that stands out from the rest.

Diversity\:

At UniFirst First Aid + Safety, you'll find an environment packed with different cultures, personalities, and backgrounds. We believe our diversity makes us who we are, and we strive every day to build a culture where everyone feels welcome.

What you’ll be doing\:

Team Leadership & Development

• Lead, coach, and develop Credit & Collections Analysts and Senior Analysts supporting National, Retail, and Wholesale accounts.
• Translate business goals into individual portfolio objectives, daily priorities, measurable expectations, and development plans.
• Review workload, quality, productivity, aging movement, customer commitments, and escalation activity; provide timely feedback and remove barriers.

• Build bench strength through training, cross-training, documented procedures, and consistent use of collection tools and systems.

  Portfolio Strategy & Collections Execution

• Direct segmented collection strategies for National, Retail, and Wholesale customers based on account complexity, risk, aging, contractual terms, payment behavior, and customer requirements.
• Ensure timely account reviews, customer contact, promise-to-pay follow-up, dispute ownership, action documentation, and escalation of high-risk or high-value balances.
• Monitor past due balances, over-90-day receivables, disputed invoices, deductions, unapplied cash, credit exposure, broken commitments, and lost-account risk.
• Guide resolution of complex reconciliations, consolidated accounts, portal billing, EDI transactions, short payments, chargebacks, and customer-specific billing requirements.

• Approve or recommend escalations, payment arrangements, credit holds, service restrictions, write-offs, and external collection activity within delegated authority and policy.

  Customer & Cross-Functional Partnership

• Serve as the primary escalation point for customers and internal partners on complex collection, billing, credit, and account-resolution matters.
• Partner with Sales, Customer Service, Operations, Billing, Cash Application, Finance, Treasury, and IT to remove root causes of delayed payment.
• Establish clear owners, due dates, and follow-up routines for disputes involving pricing, tax, proof of delivery, contracts, credits, portal submissions, remittance, or master data.

• Lead professional customer conversations that reinforce payment obligations while supporting long-term relationships and retention.

  Reporting, Controls & Continuous Improvement

• Analyze weekly and monthly portfolio results and communicate trends, risks, recovery plans, and decisions needed to management. ·
• Drive improvement in past due dollars, over-90-day aging, DSO, dispute cycle time, promise-to-pay performance, unapplied cash, and collection productivity.
• Support month-end close, account reconciliations, reserve and bad-debt analysis, control compliance, audit requests, and retention of supporting evidence.
• Standardize workflows, dashboards, portfolio segmentation, escalation routines, and procedures; identify automation and system opportunities that improve efficiency and accuracy.
• Maintain effective controls over customer data, payment information, credit decisions, adjustments, and segregation of duties.