Supervisor, Customer Quality Management (Kuanyin)

1. Main internal/external contact window for customer quality related inquiries/survey/quality audit/complaints..etc.
2. Relationship management with customers and take the responsibility to provide initial response to TSMC.
3. Collect correct and necessary information to coordinate customer quality request internal/external communication, and implementation follow up.
4. Coordinate customer inquiry/complaint investigation with internal cross function team and provide on-time response to customer.
5. Process Change Notice (PCN) report preparation, communication and follow up for on-time implementation.
6. Collaborate with related function to finish OCAP, worse chart, BKM, related quality requirements investigation, etc and update to TSMC in system.
7. Take the ownership of assigned project to collect data, collect customer voice/requirement, internal coordination, data judgement and preparation, meeting host and strategy suggestion to project board members for alignment and execution.
8. Global region communication with internal/external for issues, PCN, project handling, communication.