Supervisor, Customs & Logistics

At Epson, we are committed to delivering innovative solutions while maintaining the highest standards of operational excellence and compliance.

The Supervisor, Customs & Logistics is responsible for supervising the Customs & Logistics team and day-to-day import/export activities to ensure compliance with U.S. Customs and other applicable trade regulations, while ensuring KPIs related to carrier services, Customs processes, and logistics operations are met.

This position will be based out of Epson America's headquarters in Los Alamitos, CA with an opportunity for a hybrid schedule.

What You Will Be Doing:

• Supervises daily activities associated with Customs compliance & Logistics activities.
• Maintains company's low risk importer status by ensuring adequate customs compliance controls exist.
• Ensure timely clearance of import shipments.
• Ensure timely export invoices for drop shipment
• Make recommendations and communicates findings to appropriate internal customers to improve compliance and
• prevent supply chain delays.
• Enhance and maintain company's import/export systems.
• Supervises the daily Sanctioned Party Lists (SPL) and release of export blocks
• Supervises Import Security Filing (ISF) filing with US Customs.
• Administers the pre-audit and processing of wire payments and freight invoices on import related activities.
• Supervises the performance of monthly audits of Broker clearance of Canada exports to ensure they are in compliance with export regulations.
• Engages in the audit of compliance processes to ensure full compliance of Customs Boarder Protection regulations.
• Supervises administration of Customs Trade Partnership Against Terrorism (CTPAT) program to ensure periodic audits of the supply chain are being performed and that business processes are meeting criteria.
• Escalates relevant Customs or Logistics service issues as appropriate.
• Global Air and Ocean Contracts: audits contracts to ensure agreed upon terms and conditions are outlined in the contracts. Follow up with Seiko Epson Corporation as appropriate where amendments are needed.
• Prepare and analyze monthly Logistics Cost reporting, working in close concert with Finance, and provide to Management.

Relationship Management

• Responsible for hiring, motivating, evaluating, developing group/department personnel.
• Provides coaching and mentoring to team members.
• Advises management and provides recommendations on personnel and problem issues ( that require escalation).
• Builds strong relationships with peers and Senior Managers to best meet company goals and objectives.
• Manages and leverages relationships with vendors for a specific product/service (best price, best product, etc).
• Maintains professional relationships with peers in other corporations and outside organizations.

Department Management

• Operates within budgetary constraints, participates in the development of annual budget forecasts; participates in updating and reconciling operating and budget plans as required.
• Develops and maintains written departmental standards and procedures.
• Directly contributes to development of tactical and annual operating plans, defining goals and objectives for the group.

What You Will Bring:

• 5–8 years of progressively responsible experience in Customs, international trade compliance, import/export operations, logistics, or a related field.
• Bachelor’s degree (B.A. or B.S.) or equivalent combination of education and relevant professional experience.
• Active U.S. Customs Broker License issued by U.S. Customs and Border Protection (CBP).
• Demonstrated knowledge of U.S. Customs regulations and import/export compliance requirements, with the ability to apply regulatory requirements to day-to-day business operations.
• Experience supervising import/export and Customs-related activities, including providing direction, coaching, and development to team members.
• Experience identifying and mitigating Customs and trade compliance risks and maintaining effective internal compliance controls.
• Strong analytical and problem-solving skills, with the ability to evaluate complex compliance or logistics issues and recommend appropriate solutions.
• Strong communication and relationship-management skills, with the ability to collaborate effectively with internal stakeholders, Customs brokers, carriers, vendors, and other external partners.