Supervisor de crédito y cobranza (Internacional)

Functions:

• Strong customer focused orientation. Establishes and maintains positive relationships with customers both internal and external.
• Collects relevant information that is needed to affect payment, including obtaining pdf of invoices, proofs of delivery, credit memos and on account payments
• Customer contact (via phone and e-mail) regarding delinquent invoices, credit memos, invalid deductions, on account payments, customer disputes and terms discrepancies.
• Documents all customer collection contacts (both internal and external), agreements and information requests.
• Consistent follow up to insure customer information requests have been satisfied and commitments have been met
• Contacts customer for payment information and remittances
• Proficient in gaining access to and enter invoices for customers so we can obtain payment via a third party invoicing system or upload invoices to the customer portals.
• Researches and resolves customer disputes and issues
• Identifies, applies and follows up on customer payment as well as to the issues regarding terms of sales.
• Responsible of the bank reconciliatons
• Follow up with Tax dept related CFDI (Electronic invoices and receipts) issues and/or customer tax requirements
• Manage refunds overpayments, customer errors, etc
• Aid in the solution to accountants questions related to our department
• Communicates with Sales regarding receivable issues that cannot be resolved through normal payables contacts
• Escalate as needed to credit manager for direction if impasse is reached

Qualifications / Knowledge & Experience

• Requires strong oral and written communication skills in both language (Spanish/English) preferred.
• manage a team
• Bachelor Degree or equivalent and at least 3 years of related work experience preferred
• Demonstrates proficiency in PC applications, Microsoft Outlook, Excel, Word, and other applications as required preferred
• Ability to multi-task and prioritize workload
• Above average analytical and problem solving skills.
• Knowledge of proper procedures for obtaining credit decisions including ensuring accurate and complete information is posted to make appropriate credit decisions
• Excellent organization and time management skills
• Self motivated with the ability to work in a team environment.

Offer:

FA

SGMM

30 days christmas bonus

50% PV

Hibrid

food vouchers