SUPERVISOR DE SERVICIO AL CLIENTE

Acerca de DHL

Somos la empresa líder en logística más grande del mundo, creamos una ventaja competitiva para nuestros clientes al brindarles soluciones logísticas basadas en nuestro almacenamiento, transporte y servicios integrados estandarizados a nivel mundial. Nuestra gente es nuestro mayor activo. Estamos certificados como una empresa Great Place to Work. En DHL encontrarás una cultura que abraza la diversidad, la colaboración; potencializa tus fortalezas y genera confianza a través de nuestros valores respeto y resultados. Un mundo impulsado por la logística. Una empresa impulsada por nuestra gente

Objetivo del puesto

After building up the European Fulfillment Network (EFN) over the past 2 years, we have proven the concept, reaching a level of maturity & insights that allows us to take the next step in our evolution: Scaling our growth in Europe and expanding into selected other markets. This is the “DHL Fulfillment Network”.

Actividades Principales

Helping the DHL Fulfillment Network operations teams by… Providing knowledge around carriers, product and customer service processes Consulting customer service with questions around customer inquiries Solving complex requests occurring in day-to-day business Overseeing claims being raised by the customer and their processing by customer service, carriers and warehouses Executing on and safeguarding Customer Service standards Continuously improving tools and templates used in the processes

A quién buscamos

2-3 years of experience in the logistics industry or related fields Demonstrable Continuous Professional Development Strong internal drive and resilience Excellent communication skills - moderating between clients and service providers to achieve the best outcome for the FN product ` Conectando personas, mejorando vidas. Ser DHL es desarrollar tus capacidades al máximo ¡POSTULATE AHORA!