Supervisor

Key Responsibilities:

• Organize appropriate shifts and manning levels to meet business requirements.
• Ensure inbound stock is recovered, inspected, and received efficiently.
• Monitor performance of ground handlers and warehouse providers.
• Ensure adherence to customer SOPs and meet SLA targets.
• Develop a high-performance service culture within the department.
• Manage individual performance and allocate resources effectively.
• Ensure safe working practices and participate in quality initiatives.
• Ensure compliance with work time regulations, including monitoring employee attendance, shift adherence, break schedules, overtime, and statutory working hours in line with company policies and legal requirements.

Experience:

• Minimum 2 years of warehousing experience.
• Minimum 1 year in an SPL environment.
• Minimum 3 years working in a cross-functional/matrix organization.

Skills and Competencies:

• Good documentation skills (screening, archiving, retrieval).
• Leadership skills.
• Communication skills (English/local language, spoken and written).
• Customer orientation.
• Planning and organizing.
• Decision making.
• Developing people.