Supervisor Distribution Center
Manages the daily operation of a store, including accounting/budgeting, hiring, discipline and scheduling of employees, inventory stocking, promotion of sales and maintaining the appearance of the store | Typically implements merchandising, financial management, sales staff supervision and overall management at the store level under direction of region store management | Provides direction to store co-management and department management | Ensures execution of all organization policies at the store level to achieve projected store sales and profit objectives | Advises and directs department management in solving operating problems and improving department performance and conditions.
● Lead and manage a team of 15-20 grocery store supervisors across a geographical area.
Supervise performance of in-store grocery order fulfillment process - pick, pack and handover to riders.
Ensure strict adherence to food handling and packing SOPs.
Ensure best-in-class operational metrics - order preparation time, picker utilization, item replacement compliance, and item out of stock etc. while ensuring customer experience is not compromised.
Develop store specific processes/workflows where required to ensure efficient store operations.
Handle real-time coordination with customer care and rider teams to ensure orders are dispatched on time and resolve customer complaints, if any.
Work closely with 3PLs - picker recruitment, training, and performance management.
Manage rostering of pickers and store supervisors to ensure shift coverage and efficient operations.
Manage performance, coach, and train store supervisors.
5-7 years previous job experience in order fulfillment and management of pickers.
2-3 years' experience of order fulfillment operations in grocery stores.
Data driven decision making- Is comfortable with Excel/Google sheet and dashboards.
Basic food handling experience.
Has managed a large team of pickers before.
Well organized, able to multitask, and work in a fast-paced environment.
Open minded; continually seeks to find new and creative ways to accomplish tasks.
Excellent verbal and written communication skills.
Strong interpersonal and relationship building skills.
Excellent decision-making abilities.
Effective issue resolution skills.
Passion, enthusiasm, reliability and drive results in present capacity.