Supervisor - Financial Counselling (Qatarized)

JOB SUMMARY:

The Supervisor - Financial Counselling is responsible for supervising the day to day activities of assigned Patient financial counselors team. This includes dealing with self-pay arrangements, insurance providers, charity funds and internal financial assistance program. The Incumbent requires strong organizational skills as well as superior customer service perspective.

KEY ROLE ACCOUNTABILITIES:

• Supervises the day-to-day operations of the financial counseling section and assigned financial counselors.
• Assigns, monitors and prioritizes work tasks and ensures that the team members perform all daily/weekly/monthly activity accurately and within the defined timelines.
• Prepares staff schedules and assigns financial counselors to designated areas.
• Provides training for new staff and conducts additional training on ‘as needed’ basis.
• Updates insurance and financial counseling documents in a timely fashion.
• Reports variances and incidents to the appropriate reporting entity as per approved policies and procedures.
• Receives and addresses escalated (by financial counseling staff) insurance and financial issues.
• Receives and addresses patients’ complaints and inquiries in regards to finance clearance.
• Ensures proper data collection and documentation by assigned staff.
• Coordinates with the billing and estimates team and follow up on the status the pre-authorized patient services for the purpose of smooth patient finance discharge.
• Ensures collection of patient share and co-payment in accordance with heath plan structures (for inpatient).
• Works collaboratively with the patient administration office to ensure collection of patient share and co-payment for outpatient services.
• Supervises point of service collection activities and ensures the accuracy and timeliness of cash/credit reconciliation and deposit.
• Identifies areas for improvement and works with other stakeholders to implement process improvement activities.
• Liaises with clinical teams and clinical managers to synchronize activities and enhance patient experience.
• Prepares regular and ad hoc reports on assigned activities.
• Collaborates with other supervisors and managers on shared issues and resources
• Participates in activities related to Cerner Charge Services development and modifications.
• Adheres to Sidra’s standards as they appear in the Code of Conduct and Conflict of Interest policies
• Adheres to and promotes Sidra’s Values

QUALIFICATIONS, EXPERIENCE AND SKILLS: