Supervisor FOH
Summary
Oversee front-of-house operations at a high-end hospitality venue, leading staff, ensuring guest satisfaction, and maintaining service standards.
Job Overview:
Le Clos is seeking an experienced and passionate FOH Supervisor to lead and elevate daily service operations. You will oversee floor service, support team training, ensure guest experiences, and uphold Le Clos standards of excellence in hospitality and wine service.
Key Responsibilities:
- Lead FOH operations during service hours, ensuring smooth and efficient flow
- Maintain a high level of guest satisfaction through attentive, refined service
- Support recruitment, onboarding, and training of service staff
- Manage floor team rosters, punctuality, and grooming standards
- Uphold SOPs for service, wine presentation, food delivery, and guest interaction
- Handle guest feedback and resolve service issues promptly and professionally
- Collaborate with kitchen, bar, and retail teams for seamless communication
- Support inventory checks, wine list updates, and POS accuracy
- Ensure compliance with hygiene, safety, and licensing regulations
Requirements:
- Excellent leadership and interpersonal skills
- Ability to multitask and remain composed during peak service hours
- Detail-oriented with high standards for cleanliness and service
- Flexible with schedules, including weekends, evenings, and public holidays