Supervisor - Food and Beverage

Responsibilities:

• Keeps a service first mentality and ensures all team members are meeting and exceeding our service standards and guest’s expectations.
• Participate regularly in departmental and company meetings.
• Provides positive and informative pre-shifts and other staff interactions ensuring the team is knowledgeable, prepared, engaged.
• Ensure customer service standards are met and retained.
• Must be always friendly and courteous.

• Accurately balance cash drawer daily.
• Ensure to complete daily reports, audits, and checklists in a timely manner.

• Effectively manages, supervises, trains, directs, coordinates and disciplines (if necessary) food and beverage employees on assigned shift.
• Ensure direct reports receive constructive coaching sessions either formal or informal as needed.
• Respond to guest complaints in a courteous and timely manner.

• Prepare the Food and Beverage budget and monitor department performance to same.
• Monitor quality of service, food, and beverage.
• Create and update shift schedules.
• Ensure compliance with all state and local liquor laws and health and sanitation regulations.
• Accurately track team members attendance, behaviors, and performance.
• Regular attendance is an essential function of this job including days, night's overnights, weekends, and holidays.

• Successfully work side by side with their team, other managers, and chefs to ensure all daily operations are properly executed.
• Able to satisfactorily complete assignable work tasks requested by the departmental leader.
• Must proactively prioritize needs and effectively manage resources.
• Immediately report any safety hazards, problems, or maintenance issues to the appropriate party
• Other duties as assigned.

Work Environment & Physical Demands

• The hospitality industry is a 24 Hour 365-day operation.
• This position will primarily be indoor under controlled temperatures.
• Occasional exposure to outdoor climates.
• Occasional: sitting, kneeling, and lifting up to 25 pounds.
• Frequent: standing, walking, reaching, pulling, pushing, and with repetitive movement of fingers, legs, arms, and hands.
• Speech and Vision abilities are required.

Target Salary Range:

• $22.07 per hour

Role Requirements:

• 3 years of similar food and beverage experience in a fast-paced environment, preferred.

• High School Diploma/GED, required
• Food Handlers Certification, required
• Must be able to work Weekends, Nights, and Holidays
• Able to effectively communicate in English via verbal and written.