Supervisor H/F - Firenze Rinascente
Summary
Supervises a luxury retail team in Florence, overseeing sales, customer service, operations, and visual merchandising for APM Monaco’s new Rinascente store.
APM MONACO is opening a new store in Firenze Rinascente, we're recruiting a Supervisor on a permanent contract to join our team !
Sales
- Achieving sales targets
- Analyse sales reports and data to determine business needs and implement strategies
- Define individual objectives for sales consultants
- Motivate team members and ensure understanding of KPIs to improve individual and team performance
- Work with the marketing team
Customer service
- Ensure quality of customer service
- Ensure that the team maintains communication with customers
- Resolve customer complaints and support decisions made by sales advisors
Operations
- Ensure the maintenance, presentation and organisation of the shop
- Ensure payment procedures are followed
- Monitor expenditure on blinds
- Set up staff schedules as required
- Manage the inventory and ensure that staff adhere to procedures and are trained in the use of the POS.
- Maintain good communication with members of the company and other stores.
Visual Merchandising
- Maintain merchandising guidelines
- Ensure that the store is clean, organised and complies with the guidelines set by management.
- Work with the logistics and marketing teams to ensure that the store's product range is correct
- Identify and communicate defective products as quickly as possible
- Communicate stock requirements
Human resources
- Participate in the recruitment, training and development of staff
- Evaluate the performance of each staff member and provide constant feedback to improve performance
- Helping to resolve HR problems
- Ensuring that professional image and standards are respected and reflect the brand image
Requirements
You love APM Monaco!
You have solid experience as a Senior Sales Associate
You have experience in luxury/fashion retail and visual merchandising
You are fluent in English and Italiano
You know how to analyse sales reports and react quickly
You have strong communication and organisationnal skills
Flexible working hours (evenings, weekends and bank holidays)