Supervisor, Housing Navigation (7306)

Status: Full-Time, Non-Exempt
Pay: $26.00-$28.00/hour
Schedule: Monday - Friday 8:30 a.m. - 5:00 p.m. or 10:00 a.m. - 6:30 p.m. (hours shared between sites in Ventura and Oxnard)

Mission Statement: "To be a leader in ending homelessness by providing a unique system of dignified housing opportunities, programs, and supportive services."

Benefits Offered:

• Flexible medical coverage options
• Voluntary dental, vision, life, accident, critical illness, and hospital insurance
• Paid Time Off (PTO)
• Flexible Spending Account (FSA)
• Employee Assistance Program (EAP)
• 403(b) retirement plan with up to 3% employer matching
• Paid on-the-job training and orientation
• Mileage reimbursement
• Employee referral program
• Opportunities for professional growth and advancement

Job Summary: The Navigation Supervisor is responsible for supporting and motivating approximately 5-7 Navigators and will maintain a small caseload as needed. This position is responsible for ensuring that the Navigation team performs ongoing needs assessments, assistance with personal housing plans, advocacy, and support to individuals as needed. This position requires strong leadership skills and will collaborate with the Regional Director overseeing Navigation services to identify problems/obstacles and create solutions. This position will ensure that the team is practicing trauma-informed and client-focused strategies.

Essential Duties and Responsibilities:
Housing Navigation

• Maintain a caseload of 5-7 clients and meet with clients based on their needs
• Demonstrate leadership and team building qualities to implement mission, ensure quality services and core values of the agency
• Utilize harm reduction interventions and methodologies to provide client centered services.
• Utilize skills regarding crisis prevention and intervention
• Assist clients to build their strengths and recognize their needs in a respectful manner
• Be knowledgeable of community resources and refer clients as needed
• Keep accurate, up to date casefiles including documentation on all clients, including but not limited to individual service plans and case notes in Cal Optima Connect, etc.
• Facilitate regular case conferencing meetings to ensure clear communication with shelter operations teams and collaborate around challenging client cases
• Complete all paperwork in a timely and accurate manner that ensures payment to the agency from various sources

Team Management

• Supervise approximately 5-7 Navigators in a way that facilitates their optimal performance
• Train and direct new Navigators and assist them with day-to-day questions relating to the completion of their job assignments
• Oversee quality control of case files on a quarterly basis to ensure accurate, up to date documentation on all clients, including but not limited to Individual service plans and case notes
• Assist with problem solving and guiding Navigators who are dealing with difficult cases
• Coordinate training and orientations as needed
• Meet with identified staff individually and facilitate team meetings, bi-monthly or as needed
• Conduct 90-day probation and annual reviews for case managers
• Approve Absence from Work requests
• Approve and monitor monthly mileage reimbursement requests
• Receive, review, and process financial assistance requests as needed
• Oversee the consistency of documentation standards set forth by the program contract and program policies
• Oversee accurate and complete data into HMIS and CES
• Maintain a positive, professional, and safe work environment while on duty, and establish/maintain effective working relationships with others

Miscellaneous

• Assist Emergency Shelter’s Program Manager in overseeing the day-to-day operations in Manager’s absence
• Attend staff meetings and community meetings as assigned by the Program Manager or Regional Director
• Attend trainings that increase knowledge of meeting clients’ needs in an effective manner
• Lead Navigation Teams in aiding shelter operations duties in collaboration with Shelter Program Managers when needed
• Possess a willingness to gain knowledge and understanding of Adult Rehabilitative, Mental Health Services and Substance Abuse Treatments, etc.
• Other duties as assigned